Seniour Mining Technical Representative

Caterpillar Inc.

7d•Onsite

About The Position

As a Mining Technical Representative at Caterpillar, you will provide direct technical support to dealers across key dealer territories, including Wheeler, Wyoming, and Empire-Nevada. You’ll serve as the primary contact for issue resolution, helping dealers navigate product challenges and optimize machine performance for mining customers. When problems arise, you’ll be the go-to expert—leading solutions and strengthening dealer relationships.

Requirements

Technical Excellence: Demonstrated technical experience with heavy equipment. Proven ability to apply product expertise to support operational performance and troubleshoot complex equipment issues.
Customer Focus: We are seeking a relationship builder who excels at establishing trust and credibility with both dealers and customers. This is an independent role, operating outside of a traditional CAT office environment, requiring a high level of self-direction and accountability.
Effective Communications: Proficient in using communication tools and techniques to clearly convey and interpret ideas, information, and needs. Applies appropriate communication behaviors to ensure mutual understanding and productive interactions across technical and non-technical audiences.
Problem Solving: Experienced in applying structured approaches and tools to identify, analyze, and resolve operational, organizational, or process-related challenges. Adapts problem-solving strategies to suit diverse situations and drive effective outcomes.

Responsibilities

Territory Leadership: Manage and support assigned dealer territories, acting as the central technical liaison to ensure alignment with Caterpillar’s service standards and customer expectations.
Dealer Coaching: Guide dealers through the Product Problem Management process to maximize machine uptime and customer satisfaction.
New Machine & Market Introduction (NMI): Lead NMI programs to ensure smooth deployment and ramp-up of new mining equipment in your region.
Issue Resolution & Goodwill Administration: Oversee goodwill settlements and collaborate with service specialists to enhance dealer capabilities in diagnosing and resolving product deficiencies.
Program Management: Support dealers in executing Product Improvement Programs efficiently and within designated timelines.
Customer Engagement: Provide technical insights and assist dealers in communicating Caterpillar’s service advantages to customers.
Strategic Decision-Making: Navigate complex challenges, evaluate alternatives, and make timely decisions that impact dealer performance and customer outcomes.
Market Insight & Growth: Understand dealer and customer needs, and apply insights to support product sales, process improvements, and segment growth initiatives.