Aftermarket Solutions Representative - Mining

Caterpillar Inc. • Tucson, AZ

1d • Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. The Aftermarket Sales Representative is a key member of the Mining Aftermarket Sales Team. This role involves collaborating with dealers, customers, and key business partners to implement service growth strategies and meet sales growth targets. The ideal candidate will exhibit creativity, innovation, strong business acumen, and exceptional knowledge of products and the industry, or expertise in marketing and distribution. Additionally, they should be mindful of the financial impacts on both dealers and customers. In addition, the incumbent should possess a background in mining applications, a strong understanding of life cycle costs, and an awareness of the mining industry and marketplace needs. This role provides consultation to various business partners, dealers, and customers by regularly collecting voice of dealer (VOD)/voice of customer (VOC) for new product introduction and distribution needs, as well as defining and developing unique customer centric solutions that will support services growth. This role works with all levels of management to collaborate on industry and product specific growth plans, and the development of merchandising programs and sales variance management. The incumbent will provide guidance and training to dealers to drive direction for future services and industry needs.

Requirements

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Value Selling: Knowledge of the principles and practices for selling aftermarket products and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
• Industry Knowledge: Knowledge of the Mining Industry, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Decision Making and Critical Thinking: Knowledge of the Customer decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

Responsibilities

• Identify issues and develop strategies to overcome them to support the execution of growth and turn-around plans.
• Make market-driven recommendations on parts targets and growth strategies to achieve sales targets.
• Support the development of marketing programs to achieve sales volume targets along with market share objectives.
• Collect voice of market input with the industry group and voice of the customer (VOC) from regional field.
• Lead analysis of industry key competitors to identify strengths, weaknesses, and tactics required to compete.
• Support the development of Customer Value Agreements
• Support dealer development through ongoing sales rep training.
• work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences.
• Employee may also be responsible for performing other job duties occasionally as assigned.

Benefits

• Medical, dental, and vision benefits
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees