Senior Microsoft Solutions Engineer

SAFE Credit Union • Folsom, CA

12d • $110,000 - $145,000 • Hybrid

About The Position

As a Senior MS Solutions Engineer, you will be responsible for the design, configuration, maintenance, integrations, user adoption, and continuous improvement of SAFE’s overall Microsoft enterprise productivity and collaboration solutions. You will work alongside leadership to develop MS solutions strategy and complete roadmap planning. A Senior Microsoft (MS) Solutions Engineer will also support and mentor lower-level technicians, and engage directly with internal customers, IT, and business partners, providing day-to-day comprehensive support of Microsoft solutions from initial request to fulfillment and resolution.

Requirements

• Graduate degree and four years of related experience; or undergraduate degree and five years of related experience; or six or more years of related experience.
• Strong working knowledge of Microsoft 365 enterprise productivity and collaboration solutions and common third-party application integrations.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Excellent organization, customer service, relationship management, self-motivation, planning, interpersonal, problem-solving, and verbal/written communication skills.
• Ability to manage multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment.
• Strong ownership mindset and ability to lead initiatives independently.
• Ability to work well under pressure while maintaining a high level of attention to detail.
• Commitment to meet or exceed individual and team SLAs and KPIs.
• Excellent communication skills (verbal, written, listening skills, and empathy).
• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
• The employee is occasionally required to stand, walk, reach with hands and arms; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision.
• The noise level in the work environment is usually moderate.

Nice To Haves

• Holding one or more of the following certifications is preferred:
• Bachelor’s degree in computer science, Information Technology, or related field.
• Microsoft certifications such as MS-102, SC-300, MS-700, PL-300, PL-400.
• Experience with hybrid Exchange or hybrid identity environments.
• Familiarity with Azure services such as Azure Automation, Azure Functions, or Logic Apps.
• Background in enterprise governance, cloud architecture, or solution design.

Responsibilities

• Provide exceptional service to internal customers, including end user training and support, and act as main point of contact for the business when escalated support issues arise.
• Accurately document all work performed through a ticketing system, including details and outcomes.
• Oversee requirements gathering, consulting, project planning, design, build, and testing of new and existing Microsoft solutions to meet business needs that support overall business strategies.
• Ensure accurate and timely resolution of all assigned issues; escalate product bugs or unresolvable cases if necessary; notice trends and report recurring problems.
• Leads and documents technical design of MS Solutions enterprise-level architecture and integrations processes.
• Monitor, configure, maintain, integrate, and drive user adoption of the following Microsoft solutions:
• Strong proficiency with key M365 services: SharePoint Online, Exchange Online, Teams, OneDrive, Power Platform, and Entra ID
• Hands‑on experience administering M365 tenant settings, security controls, compliance features, and service configurations
• Solid understanding of Microsoft Entra ID (identity, roles, conditional access, authentication methods)
• Ability to manage Exchange Online mail flow, policies, distribution groups, and hybrid configurations
• Experience configuring and supporting Microsoft Teams (policies, governance, lifecycle management)
• Knowledge of SharePoint On-premises and Online architecture, site administration, permissions, and content lifecycle
• Familiarity with Power Platform (Power Automate, Power Apps) for workflow automation and low‑code solutions
• Microsoft Teams Suite: Teams, Planner, Stream, Forms, Viva
• SharePoint: On-premises and online, and third-party tools (e.g., web parts, workflow engines, and content migrators)
• Proficiency with PowerShell for automation, reporting, and bulk administration
• Web calls to other enterprise applications (e.g. CRM and ITSM)
• Design, configure, and maintain business process workflows.
• Ability to manage Exchange Online mail flow, policies, distribution groups, and hybrid configurations
• Generate and maintain MS solutions operating procedures and dataflow diagrams.
• Interact with vendor(s) for system and application upgrades and problem resolution.
• Develop design documentation, project plans and test procedures for the installation and upgrade of hardware and software. Complete other duties, as assigned
• Ensuring sufficient storage space by performing clean-ups and archiving data.
• Function as MS Solutions subject matter expert and technical advisor to IT and executive leadership, and business partners.
• Evaluate and recommend new and emerging technology.
• Ability and willingness to work off-hours and to be on call for emergencies.

Benefits

• full medical, vision, dental, 401k matching, HSA, and FSA!
• Professional Development Opportunities: Offering training programs, workshops, and mentorship.
• Recognition and Appreciation: Regularly acknowledging employee achievements and contributions.
• Flexible Work Arrangements: Providing options for remote work and flexible scheduling.
• Positive Company Culture: Fostering an inclusive, collaborative, and supportive work environment.
• Career Growth: Clear paths for career advancement and internal promotions.
• Work-Life Balance: Encouraging a healthy balance between professional and personal life.
• Employee Empowerment: Allowing employees to make decisions and have autonomy in their roles.
• Space of Belonging: ERGs, YOUnity Council and a focus around diversity, equity inclusion and belonging.
• Wellness Programs: Promoting physical and mental health through wellness initiatives and resources.
• Strong Leadership: Having leaders who inspire, support, and guide their teams effectively.
• Sense of Purpose: Creating a sense of mission and aligning company goals with employees' personal values.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees