Senior Merchant Enablement PM

Amazon • Austin, TX

2d • Onsite

About The Position

We are seeking a Merchant Enablement Program Manager III to drive strategic enablement initiatives that support merchandising teams across tools, technology, and special projects. This role will serve as the primary point for complex enablement programs and act as a business resource in merchandising enablement expertise. You will engage cross-functionally with stakeholders across Whole Foods Market and Amazon to develop and implement frameworks, processes, and strategies that enhance merchant effectiveness and operational excellence across the Merchandising organization. Location: This role is based in Austin, TX, with an expectation of five days per week in the Store Support office.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Nice To Haves

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Responsibilities

• Lead end-to-end program management for complex, business-critical merchandising enablement initiatives from initiation through delivery, including tools adoption, technology implementation, and special project coordination.
• Serve as an escalation point for enablement program teams, providing strategic guidance and removing blockers to ensure successful delivery.
• Partner with cross-functional teams to identify enablement needs related to tools, technology platforms, and process improvements across the organization.
• Collaborate with Learning and Development (L&D) to design and deliver training programs that support merchant proficiency in new tools, systems, and processes.
• Oversee business readiness assessments, resource planning, and program sequencing (workback schedules/key milestones) to optimize implementation of merchandising tools and technology.
• Establish and drive best practices in execution, communication, project management, and performance measurement for enablement programs.
• Conduct post-launch evaluations to assess tool adoption, identify usage trends, and refine future enablement strategies.
• Deliver clear, concise updates to senior leadership and stakeholders, ensuring alignment and transparency across merchandising leadership.
• Proactively identify and mitigate risks in tool rollouts and technology implementations, implementing contingency plans as needed.
• Author detailed program plans and documentation to obtain leadership buy-in for enablement initiatives.
• Support change management efforts related to merchandising tools, technology transitions, and process enhancements.
• Act as a business resource and subject matter expert in merchandising enablement, frequently called upon to provide guidance on complex initiatives.

Benefits

• Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.
• Amazon is a total compensation company.
• Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
• For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level