Senior Mental Well-being Operations Innovation Manager

CVS Health

3d • Remote

About The Position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary: The Senior Manager – Operations Innovation will lead the Operations Innovation branch within the Mental Well-being Business Operations Team, supporting the Mental Well-being organization. This role is responsible for overseeing the end-to-end process of identifying, advancing, and implementing innovative technology solutions and enhancements. The Senior Manager will partner closely with Strategy, Product, Technology Enablement, Operations, and other key stakeholders to ensure technology initiatives are delivered efficiently, with clear role definition and optimal adoption. Position is remote and can be located in any United States location.

Requirements

• 7+ years of experience in process management, business analysis, operations, or technology project leadership.
• Healthcare industry experience
• Proven experience leading cross-functional teams and managing complex technology initiatives.
• Strong understanding of business process design, requirements gathering, and operational workflows.
• Excellent communication, stakeholder management, and problem-solving skills.
• Ability to thrive in a fast-paced, dynamic environment and drive results through influence and collaboration.

Nice To Haves

• 3 years in a people management role
• Lean, Six Sigma

Responsibilities

• Lead the Operations Innovation team, providing direction, coaching, and development to team members.
• Partner with Strategy, Product, and Technology Enablement to identify technology solutions that advance MWB’s business objectives.
• Represent Operations throughout the project lifecycle, including:
• Building out intake and initiative evaluation process
• Assessing initiative business value and prioritization against other roadmap items
• Defining initiative ROI potential and business case development
• Gathering and documenting business requirements
• Making key workflow and process decisions
• Defining measurement approach and KPIs
• Defining and validating test cases
• Supporting defect resolution and solution optimization
• Collaborate with the Change Management and Training teams to ensure operational readiness, effective go-live, and successful adoption of new technology.
• Drive process improvements and standardization to enhance efficiency, clarity, and solution quality.
• Serve as a key liaison between business and technical teams, ensuring alignment and clear communication.
• Monitor project progress, manage risks, and resolve issues to ensure successful delivery.
• Foster a culture of continuous improvement and innovation within the team.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees