Senior Membership Engagement Specialist
About The Position
This position supports and drives engagement with organizational members to promote adoption, participation, and sustained value within ASQ’s Organizational Membership program. This position serves as a subject matter specialist and day-to-day partner for organizational members, ensuring they understand, access, and effectively use membership benefits. Working closely with Individual Membership, Events, Sales, Marketing, and Customer Care workgroups, this position focuses on onboarding, engagement planning, benefit utilization, communications, and experience optimization for organizational members and their employees. The salary range for this role is $65,182 - $81,477. Any extended offer is based on the candidate's experience and overall fit for the role.
Requirements
- A bachelor’s degree and five years of experience in member/community engagement, customer success, account support, or equivalent combination.
- One year of experience working within a membership organization, trade association, or customer focused environment.
- Must be able to comply with attendance and timeliness policies.
Nice To Haves
- Familiarity with Association Management Systems (AMS), Customer Relationship Management (CRM), B2B, and online community platforms are preferred.
- Or an equivalent combination.
Responsibilities
- Responsible for managing 1-2 non-exempt direct reports
- Serve as a primary engagement and support resource for organizational members, ensuring successful onboarding and adoption of membership benefits and tools.
- Guide organizational members in understanding and maximizing the value of their membership.
- Monitor engagement levels, identify trends and risks, and recommend strategies to increase participation, satisfaction, and retention using association management software.
- Respond to member inquiries and issues, coordinating with internal teams to ensure timely resolution and a high-quality experience.
- Develop and deliver targeted communications and engagement activities promoting programs, communities, events, and resources.
- Support organizational member engagement before, during, and after virtual and in-person events.
- Track, analyze, and report engagement data and member feedback to inform stakeholders and continuous improvement with association management tools.
- Gather voice-of-the-customer insights and contribute recommendations to enhance organizational membership offerings and processes.
- Adheres to ASQ Competencies: Trust, Accountability, Collaboration, and Transparency.
- Performs all other duties as assigned.
Benefits
- Benefits of ASQ membership
- ASQ-sponsored training
- Opportunities to achieve professional designations and certifications
- Tuition reimbursement
- Medical insurance
- Dental insurance
- Vision insurance
- Health savings accounts
- Flexible spending accounts
- Competitive base pay
- Opportunity for annual merit increases
- Comprehensive benefits
- Retirement savings program
- Disability income plan
- Life insurance, Accident, & Critical Illness insurance
- Growing, global organization
- Healthy work/life balance
- One-week winter break every December, in addition to paid time off and other paid holidays
- Regular socials, peer to peer recognition, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
