Senior Member Services Representative

Honda Federal Credit Union•Marysville, OH

About The Position

Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.” We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda’s, we want you to join our team to Bring the Future! Job Purpose The Senior Member Services Representative is responsible for understanding/performing/troubleshooting a wide variety of Member services such as transactions, opening and closing accounts, processing consumer and R/E loan applications, filing disputes, and assisting members with any questions/concerns regarding their accounts. Have full knowledge of the Credit Union’s products and services. The associate needs to have customer service and sales skills, personal finance knowledge, the ability to multitask, maintain confidentiality, and communicate effectively.

Requirements

High School Diploma or GED Equivalent
Minimum 2 to 3 years of recent customer service and sales skills in a financial service environment
Professionalism
Ability to multitask
Decision-making skills
Self-motivation

Responsibilities

Have a working knowledge of all HFCU deposit and consumer loan products and services
Working knowledge of operational systems to effectively perform: Teller Transactions, New memberships/accounts, New services; Loan applications/processing; Basic IRA processing; Equity applications. Basic Mortgage Knowledge
Effective and confident working knowledge of all HFCU policies and procedures are based on industry regulations and a basic understanding of how those apply to day-to-day operations
This also includes educating members on new technologies provided by HFCU
Effectively and confidently interacts with members professionally and courteously while evaluating their needs. This evaluation would lead to consistent opportunities to educate and/or cross-sell products and services to meet those needs
Strong working knowledge of Service Plus and TMA training, leading to effective and confident meeting of customer service expectations and metrics. Effective and confident in moving beyond the member’s initial request and offering additional education/opportunities to the member
Member interaction may be inbound or outbound
Able to work within a team to accomplish the overall goals/products/services regardless of one’s own area

Benefits

Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
Paid Overtime
Regional Bonus (when applicable)
Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
Paid time off, including vacation, holidays, shutdown
Company Paid Short-Term and Long-Term Disability
401K Plan with company match + additional contribution
Relocation assistance (if eligible)
Advancement Opportunities
Career Mobility
Education Reimbursement for Continued Learning
Training and Development programs
Tuition Assistance & Student Loan Repayment
Lifestyle Account
Childcare Reimbursement Account
Elder Care Support
Wellbeing Program
Community Service and Engagement Programs
Product Programs