Member Services Representative

Discovery Land Company•Nashville, TN

17h•$21 - $22•Onsite

About The Position

Troubadour Golf & Field Club is seeking a Member Services Representative to join the Member Services Department. They are the initial point-of-contact for members and their guests, and is responsible for providing exceptional experiences, communication, and memories for members, guests, and prospects throughout their time at the Club. The Member Services Representative will assist with greetings, reservations, and overall member experience and satisfaction. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees. Full-Time Position - Starting Pay Range is $21.00-22.00 per hour

Requirements

College degree in hospitality, communications/marketing, or public relations preferred. High school diploma or equivalent required.
At least 6 months of prior hospitality experience, customer service, and phone etiquette.
Ability to clearly interact verbally and in writing with members and guests.
Must be responsible, dependable, approachable, as well as patient and courteous with members/guests and other co-workers.
Experience with Canva, Word, Excel, Outlook, and a willingness to learn new computer programs that the Club utilizes.
Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
Ability to work in a team environment.
Ability to stay calm and focused during the busiest of times.
Ability to read, write, speak, and understand English; additional languages preferred.
Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Nice To Haves

College degree in hospitality, communications/marketing, or public relations preferred.
Ability to read, write, speak, and understand English; additional languages preferred.

Responsibilities

Meet members/guests upon arrival and departure and greet them by name.
Create and maintain member profiles and preferences.
Create itineraries, coordinate transportation needs, reservations, and activities for members, guests, and visitors and with appropriate departments or vendors.
Create and update list of trusted local area vendors, stores, and services to recommend to members/guests when requested.
Answer incoming Club phones and transfer where needed.
Provide daily report to MS + MX Manager(s)
Maintain Member App with club event details, amenity offerings, and various features within the app
Create invitations or fliers to distribute to membership regarding Club events.
Work closely with the Sales and Events team to create exceptional experiences for prospects/visitors.
Work with General Manager and Public Relations team to promote positive experiences, including photography.
Other duties as assigned by MS + MX Manager(s)