Senior Member Relations Manager - U.S. Based Remote Opportunity

Common App•Arlington, VA

2d•$75,000 - $80,000•Remote

About The Position

ABOUT US Do you have a passion for higher education? Do you want to make a positive impact on the college admissions process? Our staff help to remove barriers and encourage students to forge their path to a better future. Common App is a national not-for-profit organization dedicated to the pursuit of access, equity, and integrity in the college admission process. Each year we support more than 1 million students, one-third of whom are first-generation, as they apply to our more than 1100 diverse member colleges & universities using the Common App's free online application. If you are an experienced account management professional and want to be part of a mission-driven non-profit that uses innovative technology to advance the college admission process, Common App may be a great match for you. Common App is currently searching for a Senior Member Relations Manager. RESPONSIBILITIES As a member of the Member Relations team, and reporting to the Senior Manager , Member Services, this position provides strategic advice to assigned member colleges and universities that use Common App, in addition to serving in a leadership role within the Member Services team. They bring expertise and focus on serving a sector of members that may include, but is not limited to, community colleges, regional state systems, or institutions that admit the majority of their applicants. They offer advanced technical expertise, acting as a designated subject matter expert in supporting and meeting the needs of this sector of higher education and drive product and service adoption. Additionally, the Senior Member Relations Manager serves as a coach and mentor, providing leadership to the team and acting as an escalation point. The Senior Member Relations Manager serves as the primary contact to assigned member colleges throughout the application year, performing tasks such as offering best practices regarding the configuration of school-specific requirements within the application platform, guidance on how to leverage the full portfolio of Common App programs and services, sharing industry trends, pertinent information. The Senior Member Relations Manager works to ensure a smooth experience for member institutions throughout the application year.

Requirements

Candidates must live in the United States.
Willing to travel to attend twice annual Common App Retreat.
Bachelor's degree or higher from a four-year college or university; or an equivalent combination of education and experience.
3-5 years of successful, progressive experience in account management or customer services, management, project management, communications
At least 3-5 years of experience in college recruitment or admissions
Experience in one or more of the following sectors within higher education: community colleges, regional state systems, institutions that admit the majority of their applicants, institutions serving a significant number of transfer or independent students.
Demonstrates mastery of core technical skills and uses them effectively.
Critical Thinking: Analyzes problems, identifies patterns, and proposes innovative solutions.
Takes ownership of tasks and seeks opportunities to contribute beyond assigned responsibilities.
Demonstrated ability to build and maintain strong relationships and rapport with stakeholders.
Exceptional verbal and written communication and listening skills, including the ability to present and respond to questions from diverse audiences, internal and external, in a positive and concise manner.
Must possess outstanding organizational skills, keen attention to detail, and the ability to successfully prioritize and manage multiple projects and processes simultaneously.
Must be a quick learner in order to understand new technology and communicate technical concepts to different audiences while paying special attention to detail.
Ability to understand organizational structure, products, and processes to educate both internal teams and member schools.
Must work effectively in a collaborative, team-oriented environment while also being a strong individual contributor.
Professional demeanor and positive attitude.
Knowledge of Common App portfolio of products and services and organization.
Demonstrated ability to achieve or surpass established service goals and performance metrics.
Exceeded expectations, internally and externally, in the member relations manager level position.

Nice To Haves

Analytical ability.
Working knowledge of Google Suite.
Bilingual, Spanish is preferred .
Experience using enrollment CRMs such as Slate, EAB, etc.
A passion for higher education is a plus.

Responsibilities

Provides strategic advice to assigned member colleges and universities that use Common App
Serves in a leadership role within the Member Services team
Brings expertise and focus on serving a sector of members that may include, but is not limited to, community colleges, regional state systems, or institutions that admit the majority of their applicants
Offers advanced technical expertise, acting as a designated subject matter expert in supporting and meeting the needs of this sector of higher education and drive product and service adoption
Serves as a coach and mentor, providing leadership to the team and acting as an escalation point
Serves as the primary contact to assigned member colleges throughout the application year
Offers best practices regarding the configuration of school-specific requirements within the application platform
Provides guidance on how to leverage the full portfolio of Common App programs and services
Shares industry trends, pertinent information
Works to ensure a smooth experience for member institutions throughout the application year

Benefits

Work-Life balance
Virtual-first office
Paid Time Off (PTO)
Seven company-wide holidays
Nine floating holidays
Sick leave
Monthly mental health day floating holidays prorated depending on start date
Virtual-first support
Choice of PC of MAC laptop
May choose an external monitor, keyboard, mouse, and/or headset
One-time office set-up stipend
Monthly remote work stipend
Monthly mobile stipend
Financial security
Market-based salaries
Performance-based bonus
403(b) retirement plan
5% company contribution additional 5% company match
3-year vesting schedule
Participation may begin immediately
Health & wellness
Choice of two health insurance plans
Health Savings Account, depending on health plan selection
Medical Flexible Savings Account, depending on health plan selection
Vision insurance
Dental insurance
Insurance coverage begins on the date of hire
Dependent Care Flexible Spending Account
Maven virtual clinic for women’s and family health
Company provided life and ad&d insurance
Opportunity to purchase additional life insurance for self, spouse, and dependents
Company provided short and long-term disability insurance
Career development
Budgeted annual funds for professional development
Growth opportunities within the company
Additional perks
Mutual of Omaha Employee Assistance Program
Mutual of Omaha will preparation services
Mutual of Omaha travel assistance
Payroll dedication pet insurance through PinPaws
1Password family account