Senior Member Advisor

Rev Federal Credit Union • Charleston, SC

68d

About The Position

The Senior Contact Center Agent will act as point of contact for our members. In this role you will efficiently address loan/share inquiries received. The Senior Contact Center Agent will demonstrate the REV brand by building strong member relationships and providing competent, courteous, and concerned service to all members.

Requirements

• High School diploma
• 1-3 years of relevant experience
• Performance-driven sales and service delivery
• Process improvement skills
• Ability to communicate effectively and courteously.
• Self-motivated and goal-oriented
• Ability to use diplomacy
• Excellent telephone etiquette
• Excellent organizational and time management skills

Responsibilities

• Interviews and assists members with applications for memberships, shares, loans, and junior real estate in the contact center.
• Calculates terms, finance charges, insurance rates, etc. on loans for proper disclosure on promissory notes.
• Gathers all required information to gain loan approval within limits of loan authority.
• Disburses loans promptly and accurately.
• Closes loan applications in accordance with Credit Union policies and procedures.
• Prepares miscellaneous documents and reports and maintains related records.
• Ensures that services are provided in accordance with established Credit Union policies and are legally compliant. Ensures interviews and service requests are properly documented.
• Identifies cross-sell opportunities and cross-sells services to members.
• Assumes responsibility for related duties as required or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 101-250 employees