Senior Marketplace Operations Strategist

Salesforce•Atlanta, GA

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. At Slack, we consider our ecosystem essential to our success. We have a healthy roster of high-profile companies that rely on Slack for their day-to-day communication, and we want to provide them with the best service possible. Part of that service includes the Slack Marketplace where customers find the high quality apps to connect the tools they use to do their work in Slack. As a senior member of the Slack Marketplace team, you will be a leader on the team, helping to shape everything from the app review process, to our guidelines & policies, to how we get work done. In this role, you will be an integral part of building and representing the team's strategy and will be a mentor and resource for others. You will work closely with cross-functional teams and and build relationships with some of the most exciting companies in the world helping them join the Slack Marketplace. You will also provide feedback and proactively propose, lead and execute projects that significantly improve the developer and customer experience of our product. If this sounds like work you'd enjoy, read on!

Requirements

You are passionate about great customer and developer experiences and have experience working with both
You are curious and love learning new skills
You enjoy diving into a new app or service to test it thoroughly
You know when something is over your head and are not afraid to ask for help
You are proactive and frequently propose solutions or ideas to improve our customer or developer experiences
You are level-headed and poised when working under deadlines for reviews, especially during busy launches with high-profile partners
You can manage your time very well, balancing the regular flow of reviews with the other project work you have to do
You regularly seek and provide feedback to improve your own and other people's work
You enjoy working as part of a team as well as independently, and really enjoy supporting and mentoring others
You have a deep understanding of how APIs work and have built apps before

Responsibilities

Conduct thoughtful and comprehensive reviews of apps submitted to the Slack Marketplace
Exercise excellent judgement on behalf of Slack users, making sound decisions on complex app reviews and sensitive policy issues
Act as a resource and point of escalation for other team members
Work closely and proactively with our high-touch partners who are building and launching on our platform
Take a lead in the curation and management of the Slack Marketplace, building a high quality experience for customers
Craft strategies around the submission and review processes, partnering with our Platform, Policy and Security teams
Find opportunities and solutions to improve team processes that support the team in scaling and working with partners
Propose, plan and lead sophisticated projects and collaborate cross-functionally to see them through to completion
Represent our product vision and provide feedback to leadership and in cross-functional meetings