Marketplace Operations Coordinator

Odyssey•New York, NY

8h•$60,000 - $80,000•Hybrid

About The Position

At Odyssey, our Mission is to enable access to high-quality education across the U.S. regardless of income, or zip code. With our proprietary technology, Odyssey makes educational choice easier, faster, and more accessible to parents in the jurisdictions that we serve. By partnering directly with state agencies and educational vendors, we help to streamline the process that empowers parents to find the tools necessary for their children to succeed. As the first company designed specifically for education savings accounts (ESAs), our platform powers programs that collectively support more than 200,000 students across the US in accessing more than $2 billion in state funding. About the Role: We are seeking a Marketplace Operations Coordinator to support the day-to-day operations of our marketplaces, which serve families participating in state funded education programs. This role ensures smooth vendor participation, accurate product/service offerings, and timely order fulfillment. The ideal candidate will be detail-oriented, organized, and comfortable balancing hands-on operational tasks with light data analysis to identify trends and opportunities for improvement. You’ll play a key role in providing a seamless platform experience for vendors and ultimately the parents that benefit from the programs we operate. his role reports directly to the Marketplace Operations Manager and is a great fit for someone who thrives in a fast-paced, collaborative environment.

Requirements

A strong communicator who’s organized, detail oriented and thrives in fast-moving environments.
2+ years of experience in supply chain management, ecommerce, logistics operations, or similar fields.
Previous experience with vendors or external partners (of varying industries and sizes) , or as a vendor on a third party marketplace
A proactive problem-solver who brings structure, clarity, and calm to chaos.
Collaborative and experience operating in a fast-paced, entrepreneurial environment
4 year degree in business, operations, or a related field
Highly organized; loves structure, process, and follow-through
High agency, takes ideas from 0 → 1 without handholding
Elite written communication skills—clear, concise, and executive-level
Excited about Odyssey’s mission and motivated by work that makes a real-world impact.

Nice To Haves

Entrepreneurial experience or at an earlier stage high growth technology company
Demonstrated interest government, policy, or education
Experience working with Product or Engineering teams on sprint planning

Responsibilities

Vendor Communication Proactively reach out to vendors regarding unfulfilled orders, delays, missing information, or quality issues
Act as the primary point of contact for any and all vendor escalation and - owning problems from first signal through resolution
Clearly communicate expectations, timelines, and next steps with vendors to maintain strong, trusted partnerships
Marketplace Onboarding & Merchandising Review and audit vendor applications for eligibility and compliance with state-specific program rules and regulations
Evaluate and approve product and services listings to ensure accuracy, clarity, and alignment with program guidelines
Regularly monitor marketplace content to identify, flag and remove outdated, inaccurate, or non-compliant listings
Benchmark industry pricing and hold offerings accountable for price competitiveness
Operational Oversight Track outstanding orders from placement through fulfillment, identifying risks and intervening before issues escalate
Follow up with vendors to ensure service-level expectations are met
Provide timely status updates to stakeholders on fulfilment timelines, delays, and risks
Spot breakdowns in operational workflows and recommend improvements