Senior Marketing Communications Consultant

Health Care Service Corporation•Chicago, IL

21h•Hybrid

About The Position

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary BASIC FUNCTION: This position will manage projects on behalf of Creative Services, Brand and Marketing Communications. It is responsible for providing production and project management oversight, coordinating with multiple departments, collaborating with internal clients, and tracking the production of print and digital communications to meet the needs of various audiences. This position will also assist in the launch of any new market areas with project management and traffic support and will provide training for processes and systems used to review, manage, and store deliverables. It will report status regularly and escalate issues as required. Proficiency in MS Office applications including Outlook, SharePoint, and Word, as well as functional knowledge of Teams required. Creative Operations background and experience with Wrike, FileMaker Pro, WorkFront Proof or Ziflow a plus. NOTE: this role is located in CHICAGO IL and is hybrid/flex, requiring in-office visibility three days per week. Relocation will not be extended; sponsorship is not available either now or in the future.

Requirements

Degree in Journalism or Communications OR 6 direct years in communications, project management, or traffic/creative producer experience including digital and/or print project management in place of degree.
Healthcare industry experience is strongly desired.
6+ years project management or traffic experience.
Ability to work under pressure and short timelines.
Ability to handle multiple projects with shifting deadlines simultaneously.
Ability to interact with clients with confidence.
Adept and comfortable at influencing the decision-making process.
Organizational, project management and consulting skills.
Ability to handle highly sensitive, confidential information.
Adept at handling all situations with political appropriateness and sensitivity while influencing positive outcomes.
Highly motivated self-starter.
Attention to detail.
Provide project oversight for the creation of marketing materials
Confirm accuracy and correctness of project requests
Communicate with account clients regarding their requests
Move requests through the workflow approval process
Troubleshoot issues as they arise
Train clients on the use of project request and online approval tools
Act as liaison between client and creative teams

Nice To Haves

Project Management Certification
Working familiarity with File Maker Pro or other project management tool
Working familiarity with Workfront Proof, Ziflow, or other online approval system
Experience with digital asset management
Working familiarity with Microsoft Teams and Wrike
Agency or creative operations experience

Responsibilities

Lead development, review and produce audience specific marketing/sales product literature, newsletters, and other communications used in selling and retaining accounts and educating our members and potential members.
Research, write, edit and assist in coordinating the production and publication of materials in print and/or electronic formats.
Work with Marketing, Sales, Product Management, and Product and Market Research to create and develop promotional plans for new introductions, change in ancillary benefits administrators; e.g. vision vendor.
Work with department manager on special projects that might cut across product lines.
Assist Marketing and Sales staff to determine the most effective ways to convey the key benefits/features of our products to producers, clients, prospective clients, employees or members. Evaluate end result and is responsible for recommending any changes.
Participate in budget planning and analysis. Review invoices and enter key information in database to track expenses per product line, communication medium, etc.
Chair and/or serve on various communications committees and producer, employer and/or member newsletter committees.
Work with Product Management and Legal to ensure collateral materials comply with federal and state legislation, BCBSA brand regulations, and minimize exposure to litigation.
Collaborate with Legal, Medical Directors, Product Management, Marketing and Sales, E-Solutions, Product and Market Research, ITG, Graphics, and other professional and management staff to produce communications.
Work with external consultants/vendors, including benefit program management (pharmacy benefits administrator), communications/marketing agencies, translators, photographers, fulfillment houses, and designers to develop content for newsletters and literature and manage the review, production, distribution, and budgetary processes.
Keep track of usage and inventory for all literature within his/her purview.
Arrange for documents to be posted to the Intranet and for translations of materials to other languages