Senior Managers, Digital Product Management
About The Position
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express Travel Related Services Company, Inc. seeks Senior Managers, Digital Product Management to support the development of software products in alignment with business objectives and create business and technical documentation as required by the development lifecycle. Define product scope and objectives, ensure compliance with standards and best practices, and drive production issue management, analysis, and issue tracking. Ensure product and capability areas are controlled through a defined roadmap aimed at improving time to market, reduced operational risk, and increased business value. Within product development, create features, user stories, and acceptance criteria within business and technology initiatives. Work closely with technology teams to develop, test, and deliver defined product capabilities and rapidly iterate new solutions.
Requirements
- Master’s degree in Computer Science, Engineering, Information Systems, Business Administration, Management Science, Operations Research, or a related field
- 2 years of experience leading large-scale product development projects through all phases of the systems development lifecycle
- 2 years of experience with product design and development
- 2 years of experience with business systems analysis, including requirements analysis and definition
- 2 years of experience with root cause analysis, developing business process flows, and designing, building, and testing application code
- 2 years of experience with monitoring and improving systems
- 2 years of experience with defining, measuring, and reporting Key Performance Indicators (KPI) for delivered products
- 2 years of experience with leading and influencing development partners in a cross-functional environment
- 2 years of experience with delivering industry leading solutions to market
- 2 years of experience with designing and improving user interface and user experience
- 2 years of experience with Agile rapid application development, Cloud technologies, Confluence, Competitive Analysis, Data Visualization and Analysis, Figma, HTML, JavaScript, Jira, Kubernetes, MS Excel, Scrum methodologies, Salesforce, SQL, and User Acceptance Testing (UAT)
Responsibilities
- Support the development of software products in alignment with business objectives
- Create business and technical documentation as required by the development lifecycle
- Define product scope and objectives
- Ensure compliance with standards and best practices
- Drive production issue management, analysis, and issue tracking
- Ensure product and capability areas are controlled through a defined roadmap aimed at improving time to market, reduced operational risk, and increased business value
- Create features, user stories, and acceptance criteria within business and technology initiatives
- Work closely with technology teams to develop, test, and deliver defined product capabilities and rapidly iterate new solutions.
Benefits
- Competitive base salaries
- Bonus incentives
- 6%25 Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
