Managed Services - PIT QRD - Senior Manager

PwC•Charlotte, NC

1d•$124,000 - $280,000

About The Position

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Managed Services team you will lead the development and implementation of innovative quality programs that enhance service performance. As a Senior Manager, you will serve as a strategic advisor, leveraging your knowledge to drive process quality and delivery excellence while aligning with client expectations and healthy deal economics.

Requirements

Bachelor's Degree
At least 12 years of experience
ITIL certification

Nice To Haves

Master's Degree preferred
Certification(s) preferred: Project Management Professional (PMP), Six Sigma, Capability Maturity Model Integration (CMMI)
Advising on various aspects of Managed Services delivery
Driving process quality and delivery excellence
Aligning Service Contracts and Financials with client expectations and have healthy deal economics at various stages of procurement process and service delivery
Implementing Quality for varied technologies
Possessing knowledge of the Capability Maturity Model Integration (CMMI) program and ITIL
Running continuous improvement initiatives
Mentoring staff in talent management
Possessing managed Services delivery experience