Senior Manager, Workforce Scheduling Program

GoHealth Urgent Care•Rochester, MN

11d

About The Position

You’re more valuable than ever – And that’s just how we’ll make you feel. The Senior Manager, Workforce Scheduling Program oversees the Company’s enterprise-wide staffing‑to‑demand and workforce management processes. This role owns the forecasting and optimization models that guide staffing decisions, as well as the underlying algorithms, optimization logic, data integrity, and supporting data pipelines. Partnering closely with Operations leadership, FP&A, Business Intelligence/DEMI, IT, People, and other Company departments, the role ensures accurate staffing forecasts, standardized scheduling practices, and effective monitoring tools across all joint venture markets. The position drives continuous improvement in forecasting logic, scheduling optimization, and workforce management systems, serving as the primary technical and functional owner for the enterprise staffing model. This role is a key contributor to data‑driven operational efficiency, consistency, and organizational growth.

Requirements

Bachelor’s degree
Experience will be considered in lieu of a degree.
5+ years of workforce management or operations analytics experience (e.g., forecasting, staffing models, capacity planning) in a large‑scale healthcare environment.
5+ years of health care experience.
Scheduling experience in a medical environment.
Experience in development, management, and enforcement of large‑scale healthcare environment scheduling and payroll processes and best practices.
Experience in use of scheduling systems or other standard tools to report on and analyze staffing level compliance, time punch compliance, and overtime utilization.
This role involves interaction and collaboration with other departments, Joint Venture team members, and health system partners and requires excellent judgment and interpersonal skills.
Workforce management and staffing‑to‑model expertise across large scale healthcare environment/healthcare operations.
Working knowledge of integrations including flat‑file exports/imports and APIs between scheduling systems and other systems such as a data warehouse of HRIS.
Ability to and interest in expanding technical knowledge particularly in areas of AI‑driven forecasting, automated modeling, and information distribution via automated integrations.
Proven ability to manage or oversee ETL/ELT data pipelines, including data quality checks, issue triage, and documentation updates.
Experience building, maintaining, or enhancing complex forecasting and optimization models (e.g., using Python or similar tools) to support workforce or operational planning.
Experience deploying, monitoring, and troubleshooting analytics or AI/ML models in production environments.
Ability to translate business requirements from operations leaders into clear technical specifications for forecasting, optimization, and reporting enhancements, and to prioritize a backlog of improvements.
Comfort working with SQL or similar query languages to independently pull, validate, and reconcile data related to volume, staffing, and timekeeping.
Experience operationalizing analytics, including building or overseeing dashboards in tools such as Tableau, Power BI, Sigma, etc. to monitor model adherence, volumes, and key SLAs.
Proficiency with scheduling and time‑tracking systems and their enterprise‑wide optimization.
Knowledge of timekeeping processes, clock‑in/clock‑out compliance, and overtime controls.
Ability to analyze data, build reports, and monitor schedule and staffing compliance.
Skill in developing and improving standard processes and best practices for scheduling and time tracking.
Strong collaboration and stakeholder‑management skills across operations, FP&A, IT, Talent Acquisition, and health‑system partners.
Effective problem‑solving and sound judgment in addressing workforce and scheduling issues.
Clear written and verbal communication skills for templates, guidance, and performance updates.
Ability to work independently, set priorities, and meet enterprise deadlines in a remote environment.
Customer‑service orientation in supporting internal teams and external health‑system partners.
INTERPERSONAL – Develops and maintains excellent working relationships and possesses exceptional judgment
ORAL COMMUNICATION - Expresses information (ideas or facts) to individuals or groups effectively; listens to others and responds appropriately
PROBLEM SOLVING – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations
SELF-MANAGEMENT – Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior
TECHNICAL COMPETENCE – Uses or gains knowledge necessary to perform the major functions of the role as described above
SYSTEMS THINKING – Understands how operations, workforce management systems, data pipelines, and analytics tools interrelate, and can design changes that account for downstream impacts
WRITING – Recognizes and uses correct English grammar, punctuation, and spelling; communicates information in a succinct and organized manner; produces written information that is appropriate for the intended audience.
CUSTOMER SERVICE – Demonstrates and delivers exceptional service to health system partners, patients, and internal stakeholders in a professional, courteous, accurate, complete, and timely fashion
TEAMWORK/COLLABORATION – Demonstrates skills and abilities in team/project- oriented activities.
RELATIONSHIP MANAGEMENT – Maintains good communication and a positive relationship with Team Members at all levels of the organization and all health system partner liaisons.

Nice To Haves

None

Responsibilities

Own the ongoing execution and improvement of processes for generation of staffing forecasts and dissemination of forecasts into standard templates/tools for market schedulers.
Own the configuration of the enterprise staffing model, including testing changes in lower environments prior to deployment, maintaining model inputs, calibrating forecasting parameters, and adjusting optimization model constraints (e.g., staffing models, operational guardrails).
Develop processes and best practices for market schedulers to adhere to schedule templates and regularly optimize schedules to staff to model (e.g., trailing volume monitoring, contingent worker shift modifications, call-out strategies, etc.).
In collaboration with Business Intelligence/DEMI and IT resources, define data requirements and oversee development of automated reports and dashboards that track schedule templates and staff to model adherence.
Create and distribute monthly reports on scheduling compliance and staffing to model and undertake corrective actions with market management and schedulers.
Maintain and oversee clock-in/clock-out analysis and compliance and develop processes to improve reporting and team member adherence.
Develop processes and best practices for time tracking reporting, reconciliation, and management (OT, period end processes, etc.).
Serve as a program owner and primary subject matter expert for scheduling and time tracking solutions.
Develop and maintain standard processes and best practices for use of scheduling and time tracking solutions.
Maintain a deep understanding of how forecasting, scheduling, and time tracking tools interact.