Senior Manager, Workforce Protection Program

Visa•Foster City, CA

1d•Hybrid

About The Position

Visa is seeking a highly capable Senior Manager to own core investigative and analytical functions within Visa's Insider Threat program. This role will manage complex investigations in partnership with the Investigations Lead, ensure case quality and compliance, and lead the program’s metrics, dashboard development, and pattern analysis efforts to prevent and mitigate insider threats and workplace violence incidents. The Senior Manager will maintain compliance with internal policies and external regulatory requirements, and provide actionable intelligence to leadership through regular briefings and reporting. They will also be the primary owner of the program’s case audit process and will coordinate directly with key partners in ER, Legal, Cybersecurity, Business Conduct, and Physical Security to ensure timely and effective resolution of cases. Where bandwidth allows, the Senior Manager will contribute to program development, expansion, and specialized training initiatives. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Requirements

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Nice To Haves

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
Two years' or more relevant insider threat, investigative, or intelligence experience
Degree in a related field (Intelligence Studies, Political Science, International Relations, Criminal Justice, or related)
Experience handling workplace violence or insider threat cases, to include having demonstrated interviewing and evidence handling skills
Knowledge of incident response, crisis management, data management best practices, and cyber security trends
Demonstrated success in working closely with a range of company partners, to include Security, Legal, HR, and Business Conduct, as well as external partners such as industry peers and Law Enforcement
Strong oral and written communication, analytical, critical thinking, organizational, project and time management, data management, attention to detail, and research skills, proficiency in related tools such as Excel, Power BI, SQL, and AI-assisted tools
Ability to work and shift priorities as necessary in a fast-paced, continuously changing environment, including translation of complex concepts and issues into insights-potential impact for Senior Management and non-technical audiences, strong interpersonal skills

Responsibilities

Lead the monthly audit process to ensure case timelines, documentation quality, and compliance with legal-regulatory standards.
Manage investigative workflows for assigned cases in coordination with the Investigations Lead.
Own the development and maintenance of program metrics, dashboards, and trend analysis to identify emerging risks.
Coordinate with cross-functional partners (Cyber, Legal, Business Conduct, ER) to resolve cases efficiently and strengthen proactive prevention measures.
Gather and analyze internal and external intelligence and benchmarking data to inform program strategy and innovation.
Support the Program Head in governance, strategy, and targeted training and awareness initiatives.
Brief senior leadership when appropriate on emerging risk patterns, case updates, and program recommendations.
Execute special projects to enhance employee engagement with the Insider Threat program.