Senior Manager, User Experience

Comcast • Philadelphia, PA

2d

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible and accountable for the user experience, working closely with various business verticals to ensure both business vision and customer expectations are met. Establishes the overall strategy with emphasis on interactive design, visual design, documentation and innovative user experience. Improves the performance of both established and new web sites by maximizing usability and optimizing the user experience by analyzing web site data and implementing user-centric solutions. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees.

Requirements

• Skills Accountability, Business, Business Objectives, Business Results
• Education Bachelor's Degree
• While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
• Relevant Work Experience 7-10 Years

Responsibilities

• Leads the effort to research and analyze user characteristics and needs through such techniques as user profiling, competitive analysis, contextual inquiries and task analysis.
• Participates on cross-functional teams to develop user case scenarios that support product requirements.
• Leads the design and development of innovative user interfaces and interaction styles, which result in improved user productivity, discoverability and simplicity.
• Manages the effort to prepare for, facilitate and analyze the results of usability tests of the conceptual and detailed designs.
• Collaborates with several functional areas to ensure the integrity of the design and the translation of the design into a usable product.
• Develops appropriate design documentation throughout the product lifecycle, including user experience strategy documents, user interface prototypes, user interface specifications, site maps, flow diagrams, wireframes and usability findings reports.
• Communicates design to all levels of the organization through facilitating design sessions, conducting design walkthroughs and presenting designs to senior management.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
• Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Benefits

• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.
• That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
• Please visit the benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees