FLEX Senior Manager User Experience & Design

Marriott•Bethesda, MD

2d•Hybrid

About The Position

With every journey, travel has the power to shape us and our world. Begin your journey as the Senior Manager User Experience & Design at Marriott International, repeatedly voted one of Fortune’s 100 Best Companies to Work For®. Join our high energy and talented User Experience & Design team creating best-in-class digital experiences for one of the most recognized hospitality companies in the world. This role is responsible for designing loyalty-focused web and mobile app products ranging from near-term tactical to longer-term strategy with a keen focus on data-driven, best-in-class product design. They will contribute to digital experiences that deliver on enrollments, onboarding, and member engagement to support business outcomes. Partnering closely with the Director of User Experience, product management and technology colleagues to meet needs across our business, leisure, member and non-member customers. This position requires the ability to produce as an individual contributor and execute on design direction from concept to completion. Your portfolio should showcase experience in UX and interaction design in loyalty solutions, particularly highlighting expert UI design that focuses on simplicity, and ease-of-use.

Requirements

5+ years of relevant experience in digital product design
4-year undergraduate degree, or relevant experience
Experience in multiple of the following user experience disciplines: visual design and interaction design
Strong grounding in general usability and transactional design best practices
Experience with major, large-scale global digital apps, web sites, or other digital products within the loyalty space
Well versed in industry best practices for increasing enrollments and member retention
Strong grounding in customer segmentation, personalization, general usability and design best practices
Proven experience delivering concepts, user journeys, prototypes, etc. across platforms (desktop, mobile web, and app)
Champion elevated user experiences and UI without sacrificing enrollment and member retention
Promote UX best practices drawn from a variety of disciplines (within and beyond hospitality)
Communicate through compelling visuals and deliverables
Demonstrate self-confidence, energy, and enthusiasm in leading and influencing teams
Showcase strong presentation, negotiation, and persuasion skills
Thrive in a fast-paced environment, with the ability to simultaneously manage multiple projects

Nice To Haves

Superior communication and interpersonal skills including discovery facilitation, presentation, and storytelling
Experience with Agile / SAFE development methodologies

Responsibilities

Produces sketches, wireframes, personas, journey maps, flows, designs, motion specs, prototypes and/or presentations as needed to communicate experience design
Provides subject matter expertise on key functional systems to help shepherd strategic initiatives from idea to feasible implementation
References Design System for appropriate patterns, components, and styles in the course of user experience design work; attends Design System office hours for feedback and follows procedures to propose new elements when necessary
Produces both innovative high-level design concepts / strategy visualizations as well as development-ready designs with specifications
Ensure a quality experience on live digital products by participating in the user acceptance testing process
Uses software including: Adobe Creative Suite; Figma; Microsoft Excel, Word and PowerPoint
Keeps skills up-to-date on industry trends and applies new knowledge to job, identifying strategic opportunities for competitive advantages through those findings
Clearly present your work citing industry best practices, qual and quant data to support your decisions
Be a thought partner providing recommendations based on research and data for experience enhancements across all digital touchpoints
Collaborates with a variety of user experience disciplines within the team (Information Architecture, Design System/Standards, User Research, Copywriting) to advance your work
Provides accurate estimates as to needed time to complete work to feed project plans (and therefore personal deadlines)
Meets deadlines once agreed upon
Reports impediments to completing work and meeting deadlines
Provides regular status updates to manager
Successfully manages multiple assignments
Accepts critique and critiques work of others in a helpful and professional manner
Communicates in a timely and appropriate manner with teammates
Works independently with minimal supervision, but knows when issues should be escalated to manager
Develops relationships with members of other teams, and leverages those relationships to advance team initiatives
Presents work with clarity and confidence; explains complex matters so that others can understand them
Performs other reasonable duties as assigned by manager