Senior Manager, U.S. Region Communications

Scotiabank & Trust•Dallas, TX

About The Position

As a member of the Global Banking and Markets (GBM) Communications team, the Senior Manager, U.S. Region Communications, will play a leading role in internal and external communications for the business lines and support functions across Scotiabank's U.S. Region. The incumbent will conceptualize, develop, implement, and measure the success of internal and external communications while ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures. The ideal candidate will be an outstanding writer and strong project manager, with experience writing in different voices for a range of audiences. The incumbent will also bring experience of working with the media and supporting issues management. The main portfolios for this role include U.S. executive communications for our U.S. Executive team, Dallas Regional office, media strategy, issue management, supporting speaking opportunities and conferences as identified, and developing communications strategies for creating targeted internal and external opportunities.

Requirements

College diploma or degree in communications, journalism, or equivalent experience.
Minimum of ten (10) years working experience in a corporate communications or related industry communications experience in a complex, dynamic, knowledge-based environment.
Exceptional written communication skills with a demonstrated ability to create and deliver strategic communications plans that drive engagement across a large employee base and amongst a range of stakeholders.
Demonstrated media relations and issues management experience, with a knowledge of the U.S. financial media landscape.
Experience in seeking, creating, and championing creative communication solutions.
Excellent oral and written English communication skills.
Excellent project management skills with a high-level of accountability for the quality and timely completion of projects.
Knowledge and experience communicating via different channels, including print, web, visual media, SharePoint and emerging communication platforms; social media experience an asset - with demonstrated experience in leveraging the latest communication vehicles to effectively communicate to employees.
Comfort working in a fast-paced and deadline-driven environment, with an ability to remain calm under pressure.
Strong organizational and project management skills, with meticulous attention to detail.
Ability to balance multiple priorities and work independently.
A high degree of comfort in briefing, supporting, and engaging with senior decision-makers or C-suite executives.
Proven ability to build and maintain meaningful relationships with colleagues across a range of functions.
An ability to solve problems and work in a matrixed environment.
Demonstrated flexibility and willingness to take on tasks outside of core responsibilities.
A commitment to curiosity, and professional and personal growth.
Strong planning, time management and organizational skills; ability to multi-task across many projects simultaneously and ability to meet tight deadlines.
Ability to work independently with minimal direction, but with regular reporting and updates.
Discrete ability to recognize and appropriately handle sensitive and confidential information.

Nice To Haves

Understanding of the financial industry is an asset.
Fluency in Spanish is an asset.

Responsibilities

Manages end-to-end process (including conceptualizing and creating the communications strategy, development and delivery of communications, and measuring success) of external communications on behalf of assigned portfolios while ensuring alignment with Global Communications and all-Bank plans and priorities.
Assists in the development and execution of internal and external communication strategies and tactics, including positioning and key message development, stakeholder analysis, and coordination with other communications partners to advance strategic priorities and drive stakeholder engagement.
Supports senior management and business partners by interpreting complex messages and creating targeted communications for various layers of the organization.
Leads media relations, developing and executing proactive media strategies driving compelling stories, trains spokespeople, conducts media monitoring and analysis, and manages reactive media process.
Spearheads issues management providing strategic communications advice and support for any issues that may have a reputational risk to the business and/or the Bank, spanning from client escalations to internal remediation projects.
Monitors current issues and events to produce relevant and timely thought leadership and commentary.
Supports broader Global Banking and Markets-wide communications initiatives, such as planning documents, trackers, regular newsletters, and award strategies.
Supports a high-performance environment by fostering an inclusive work environment and communicating vison/values/business strategy.
Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/AF/sanctions and conduct risk.