Senior Manager, Training Strategy & Operations

Fora•New York, NY

20h•$140,000 - $180,000•Onsite

About The Position

The Senior Manager, Training Strategy and Operations will own the strategic and operational backbone of Fora’s training function. This role is responsible for ensuring that all training meets a clear quality bar, is launched with strong operational rigor, and is continuously improved through data and experimentation. It includes end to end ownership of training operations, from process design and measurement to vendor management and product launch readiness. This role also includes managing one direct report and creating a structured, high-performing operating environment for the training function.

Requirements

5-7 years of total professional experience, with a background that includes building and owning processes in a structured organization as well as operating in a fast growing or resource constrained environment
Demonstrated experience designing and implementing operational systems from scratch with clear ownership and accountability for outcomes
Experience leading cross functional initiatives involving multiple stakeholders, with the ability to drive alignment and execution in ambiguous environments
Ability to connect operational work to measurable business outcomes and clearly articulate impact
Strong analytical and data fluency skills, including experience working with dashboards, reporting, or business intelligence tools
Strong project management and written communication skills, with the ability to structure problems and communicate clearly
Ability to work in the United States and currently based in or willing to relocate to New York City

Nice To Haves

Experience in strategy, consulting, operations, or chief of staff roles with a focus on implementation rather than recommendations
Familiarity with business intelligence tools such as Tableau, Looker, or similar platforms
Demonstrated interest in or experience using AI tools to drive operational outcomes
Exposure to training, enablement, or learning and development functions
Prior people management experience
Experience in the travel industry

Responsibilities

Own and implement an end to end training launch process, including defining and enforcing a clear quality standard so that no training is delivered below expectations.
Build and manage a training analytics framework that tracks completion, engagement, and behavioral outcomes, and uses testing to improve format, timing, and content effectiveness.
Develop business cases for new training investments and identify opportunities to improve or discontinue underperforming initiatives.
Manage external vendor relationships, ensuring partners meet Fora’s standards and deliver measurable impact.
Act as the primary operational bridge between Training and Product to ensure training readiness is embedded in all product launches.
Design and implement scalable processes that improve efficiency, clarity, and accountability across the training function.
Manage and develop one direct report by establishing clear priorities, frameworks, and operating rhythms.
Drive cross functional alignment across stakeholders by navigating ambiguity, setting expectations, and ensuring follow through on commitments.