Senior Manager, Ticket Operations

The National Football League•New York, NY

8d•$115,000 - $145,000•Onsite

About The Position

The NFL Club Business Development team is seeking an experienced ticket operations professional to join their dynamic team. The ideal candidate has a strong understanding of all Ticketmaster platforms (with a specific expertise in Archtics) and has a keen interest in advancements of ticketing technology. This role requires a strong background in mobile ticketing.

Requirements

Bachelor’s degree
8+ years of experience in high volume/event ticketing, fan experiences and credential programs
Hands-on experience and full working knowledge of Archtics ticketing system
Extensive experience with Ticketmaster suite of ticket-related platforms, including Account Manager (client tools & CMS), TM1 (Entry, Reports, Engagement), Presence SDK, and Pricemaster
Experience in large scale domestic and/or international events.
Expertise in large-scale venue ticketing
Established professional with an extensive network of industry professionals
A collaborative teammate with a desire to innovate and challenge current norms
Clear & concise written and verbal communication skills
Effective in providing exceptional customer service
Must be able to travel domestically and internationally
Works well under extreme pressure
Proficient in social media platforms

Responsibilities

Lead manifest creation, on-sales and ticket distribution for all domestic-team led International Games
Process and reconcile all Ticketing related contracts and expenses related to event execution and League owned inventory
Ability to build, motivate and lead temporary staff at multiple event sites
Support the growth, innovation and advancements across our ticketing programs for the League’s major tentpole and ancillary events including Super Bowl, NFL Draft, Pro Bowl Games, NFL Kickoff and International Games
Support the design and implementation of performance reporting & data analytics by collaborating with our Event Strategy, Club Business Development, and IT teams
Ensure management of the league owned season ticket inventory including authentication, fulfillment, distribution, and financial reconciliation
Advance our current inventory management and fulfillment processes for the league owned inventory
Design, manage and deliver our temporary box office operations for Super Bowl Experience and Super Bowl’s Opening Night
Manage and deliver the league office ticketing programs and initiatives across all major tentpole events, year round
Manage and train temporary staff during the preparation and delivery of our major events
Day-to-day management of the Archtics systems for event build(s), delivery, and reconciliation
Work with Ticketmaster for national event on-sales (coordinate manifest creation, pricing, pre-sale implementation and financial reconciliation)
Support the development of a 1:1 communication experience for our fans, credentialed staff, and volunteers for each of our tentpole and ancillary events
Event space manifesting, ancillary event ticketing program design and delivery
Support the redesign of our event-day operations in support of access control programs and deliverables
Work with Event Strategy and Fan Experiences to participate in the design, delivery, and usage of a consolidated universal League event app