Senior Manager, Technology Transformation & Program Leadership

West Monroe • New York, NY

4h

About The Position

West Monroe is seeking a Senior Manager to join our Operations Excellence practice within the Enterprise Strategy & Execution (ES&E) discipline. This role is for a senior transformation leader with experience leading large-scale enterprise technology transformations—such as ERP, CRM, and HCM—while serving as the client’s trusted program leader and executive advisor. Senior Managers at West Monroe operate as engagement leaders and growth drivers, owning delivery excellence, client relationships, and business development while shaping firm capabilities. This role will lead complex, multi-year technology programs, often delivered in partnership with third-party system integrators (SIs), ensuring alignment across business strategy, technology delivery, and value realization.

Requirements

• Bachelor’s degree or equivalent experience required.
• 8+ years of experience leading complex programs or portfolios, including enterprise technology transformations; with at least one of the following:
• 3 full lifecycle major system implementations (e.g. ERP, CRM, HCM) with project/program management roles
• 5+ years as part of a transformation office overseeing a large portfolio of initiatives and managing value realization
• Lead technology workstream for a merger or carveout in a moderate-to-high complexity transaction.
• Proven experience leading programs involving third-party system integrators, including vendor governance and executive-level issue management.
• Experience operating within or establishing Transformation Offices, PMOs, or integrated governance models.
• Working knowledge of enterprise architecture concepts, including business capabilities, application landscapes, and integration considerations.
• Strong understanding of program and portfolio governance approaches (PMI, waterfall, Agile, SAFe).
• Excellent executive communication skills, with the ability to synthesize complex topics into clear, actionable insights.
• Business development experience, including account growth, proposal development, and pricing.
• Ability to work permanently in the United States without sponsorship.
• Ability to travel up to 50%.

Responsibilities

• Lead Enterprise Technology Transformations
• Serve as the program leader for large-scale enterprise technology transformations, coordinating business, technology, and change workstreams across multiple stakeholders.
• Act as a trusted advisor to executive sponsors, translating strategy into executable roadmaps and driving informed decision-making.
• Ensure programs deliver measurable business outcomes through strong governance, risk management, and value realization.
• Transformation Office & Program Governance
• Design, stand up, and lead Transformation Offices that integrate program governance, technology delivery, change management, enterprise architecture alignment, and benefits tracking.
• Assess client readiness and define operating models required to execute complex, technology-enabled transformations.
• Partner with client IT and architecture leaders to ensure alignment between business capabilities, application landscapes, and delivery sequencing.
• System Integrator & Vendor Leadership
• Lead and govern third-party system integrators, holding delivery partners accountable for scope, quality, timeline, and outcomes.
• Support SI selection, mobilization, and execution, acting as an independent advisor to the client throughout the lifecycle.
• Proactively manage delivery risks, dependencies, and executive escalations across vendors.
• Engagement & Firm Leadership
• Own delivery on engagements of moderate to high complexity, including scope, budget, profitability, team leadership, and client satisfaction.
• Partner with ES&E and technology leadership to shape firm strategy, offerings, and go-to-market approaches for technology-enabled transformation.
• Collaborate with industry leaders to tailor solutions for priority markets and clients.
• Business Development & Thought Leadership
• Support Directors and Partners in identifying, shaping and pitching projects to new prospects and existing clients.
• Develop SOWs, pricing models, and delivery approaches that balance client value and firm economics.
• Contribute to thought leadership through presentations, points of view, and external publications.
• Talent Leadership
• Lead, mentor, and develop Managers and Consultants, modeling West Monroe values in client and internal settings.
• Serve as a Career Advisor, supporting performance management and professional growth.
• Actively participate in recruiting and talent development efforts.

Benefits

• Employees (and their families) are covered by medical, dental, vision, and basic life insurance.
• Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses.
• Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year.
• Eligibility for ten weeks of paid parental leave will also be available upon hire date.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1,001-5,000 employees