Senior Manager, Technology Risk & Compliance

RBC

4d

About The Position

WHAT IS THE OPPORTUNITY? Oversee execution of governance routines of the bank’s End-of-Life (EOL) program. Responsible for ensuring the remediation process operates as designed and EOL risks are effectively addressed through robust governance and proactive lifecycle management. Serve as the liaison to the EOL process owner to provide process improvements to drive program sustainability. Partner with technology, operations, and business stakeholders to ensure timely delivery of remediation plans and completion, implementation of mitigating controls where required, and alignment with internal risk appetite and regulatory expectations. Success in this role requires a strong risk and governance background and the ability to draw insights from data to inform decisions, while managing competing priorities across a complex environment. WHAT WILL YOU DO? Lead remediation QA and monitoring workstreams of the program, ensuring alignment with regulatory requirements, internal risk appetite, and enterprise objectives Maintain governance routines and ongoing monitoring mechanisms to provide accountability, consistency, and transparency across the program Drive resolution of operational issues for the EOL/TLM program Apply KPI and KRI measures and perform data analysis to assess remediation performance, highlight emerging risk, and escalate issues Partner with risk, compliance, and controls stakeholders to ensure consistent execution, documentation, and adherence to standards Deliver concise, data-driven updates on remediation status and themes to EOL control owner and relevant stakeholders Support audits and regulatory reviews by participating in all phases of internal control process from planning to execution, responding to findings, and timely closure of identified issues Document and enhance procedures, training materials, and onboarding guides to support stakeholders in executing their remediation responsibilities Ensure the remediation process and controls operate as designed and are effective, while identifying and escalating gaps for corrective action Perform quality assurance checks after completed remediation to confirm risks are addressed and supporting evidence meets requirements Act as liaison to the EOL control owner, providing improvement recommendations based on data insights, QA results, stakeholder feedback, and lessons learned Support and track multi-year remediation roadmaps and commitments to proactively address and reduce technology risk exposure from aging assets Serve as the primary point of contact for stakeholders (i.e., technology and business owners) on remediation process expectations, submissions, and documentation requirements WHAT DO YOU NEED TO SUCCEED? Must have : Undergraduate degree coupled with experience in the financial services industry with strong understanding of technology risk, lifecycle management, and compliance governance Demonstrated success managing oversight of large-scale operational programs Hands-on experience with IT Asset Management and/or direct involvement in EOL programs Strong analytical mindset with fundamental knowledge of using data to validate outcomes, identify anomalies and surface emerging risks Strong understanding of process and procedure design, documentation, and continuous improvement Proficiency with workflow platforms (e.g., ServiceNow or equivalent IT Service Management tool) Proficiency with data analytics and visualization tools (e.g., Tableau, Power BI, or equivalent) Excellent organizational and time management skills with the ability to prioritize work for the greatest impact through effective decision making Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously. Communication skills including presentation, verbal and written with comfort presenting to senior level management and executives. Demonstrated ability to train, coach, and onboard the team on new processes and procedures Nice-to-have: ITIL Foundation (Information Technology Infrastructure Library) CISA (Certified Information Systems Auditor) Project Management Professional/Program Management Professional (PMP/PGMP) Designation What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team A world-class training program in financial services Flexible work/life balance options Opportunities to do challenging work

Requirements

• Undergraduate degree coupled with experience in the financial services industry with strong understanding of technology risk, lifecycle management, and compliance governance
• Demonstrated success managing oversight of large-scale operational programs
• Hands-on experience with IT Asset Management and/or direct involvement in EOL programs
• Strong analytical mindset with fundamental knowledge of using data to validate outcomes, identify anomalies and surface emerging risks
• Strong understanding of process and procedure design, documentation, and continuous improvement
• Proficiency with workflow platforms (e.g., ServiceNow or equivalent IT Service Management tool)
• Proficiency with data analytics and visualization tools (e.g., Tableau, Power BI, or equivalent)
• Excellent organizational and time management skills with the ability to prioritize work for the greatest impact through effective decision making
• Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.
• Communication skills including presentation, verbal and written with comfort presenting to senior level management and executives.
• Demonstrated ability to train, coach, and onboard the team on new processes and procedures

Nice To Haves

• ITIL Foundation (Information Technology Infrastructure Library)
• CISA (Certified Information Systems Auditor)
• Project Management Professional/Program Management Professional (PMP/PGMP) Designation

Responsibilities

• Lead remediation QA and monitoring workstreams of the program, ensuring alignment with regulatory requirements, internal risk appetite, and enterprise objectives
• Maintain governance routines and ongoing monitoring mechanisms to provide accountability, consistency, and transparency across the program
• Drive resolution of operational issues for the EOL/TLM program
• Apply KPI and KRI measures and perform data analysis to assess remediation performance, highlight emerging risk, and escalate issues
• Partner with risk, compliance, and controls stakeholders to ensure consistent execution, documentation, and adherence to standards
• Deliver concise, data-driven updates on remediation status and themes to EOL control owner and relevant stakeholders
• Support audits and regulatory reviews by participating in all phases of internal control process from planning to execution, responding to findings, and timely closure of identified issues
• Document and enhance procedures, training materials, and onboarding guides to support stakeholders in executing their remediation responsibilities
• Ensure the remediation process and controls operate as designed and are effective, while identifying and escalating gaps for corrective action
• Perform quality assurance checks after completed remediation to confirm risks are addressed and supporting evidence meets requirements
• Act as liaison to the EOL control owner, providing improvement recommendations based on data insights, QA results, stakeholder feedback, and lessons learned
• Support and track multi-year remediation roadmaps and commitments to proactively address and reduce technology risk exposure from aging assets
• Serve as the primary point of contact for stakeholders (i.e., technology and business owners) on remediation process expectations, submissions, and documentation requirements

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees