Senior Manager, Technology Operations, Transformation and Change Management

Wal-Mart•Sunnyvale, CA

39d•$117,000 - $234,000

About The Position

Job Summary We are seeking a strategic, results-driven Senior Manager of Strategy to lead the development and execution of the technology operating model for our international portfolio. This leader will play a pivotal role in defining and evolving the operating model and ways of working, ensuring alignment with our current technology strategy, long-range plans, and future ambitions. The role will also drive strategic change management initiatives and foster strong partnerships with transformation teams across international markets to integrate local needs into the enterprise technology operating model and ensure successful global implementation. Key Responsibilities Operating Model Strategy & Design Lead the design and implementation of a future-focused technology operating model that supports our technology strategy and long-term business objectives. Define and evolve structures, governance frameworks, and processes to connect international markets to the broader enterprise operating model, ensuring global consistency with local flexibility. Identify and address gaps in the current operating model, driving improvements to enhance agility, scalability, and operational efficiency. Partner with senior leaders to ensure the technology operating model supports business growth and evolving market demands. Process Optimization & Ways of Working Innovation Assess opportunities to improve and automate processes aligned with a fit-for-purpose operating model. Develop and implement new ways of working that promote collaboration, speed, and efficiency across the international technology organization. Design and embed frameworks to support modern technology delivery practices (e.g., product-centric models, agile methodologies) while ensuring alignment with enterprise standards. Establish mechanisms for knowledge sharing, best-practice adoption, and continuous improvement across international markets and the broader technology organization. Drive alignment between global and local teams to ensure seamless execution and value delivery. Change Management Design and execute comprehensive change management strategies to ensure adoption and sustainability of the new technology operating model. Implement mechanisms to monitor and measure the impact of change initiatives, adapting approaches as needed to ensure successful outcomes. Support leaders and teams through the change journey by providing tools, resources, and frameworks that facilitate smooth transitions and minimize disruption. Foster a culture of change readiness and continuous improvement across the technology organization. Strategic Program Management Lead and manage complex, cross-functional programs that advance the technology operating model and improve ways of working. Oversee the execution of key transformation initiatives, ensuring alignment with strategic priorities, timelines, and outcomes. Establish program governance, track progress against milestones, and proactively manage risks and dependencies. Provide regular updates and insights to senior leadership on program status, key decisions, and outcomes. Partnership with International Market Change Teams Build and maintain strong relationships with change management teams across international markets to understand regional priorities and operational needs. Ensure local market perspectives are integrated into the design and execution of the technology operating model. Facilitate collaboration between market leaders and the CTO organization to drive alignment and ensure successful delivery of transformation initiatives. Act as a key liaison between the international portfolio and enterprise technology teams, ensuring consistent communication and shared objectives.

Requirements

8+ years of experience in technology strategy, change management, operating model design, or large-scale transformation within a complex, global organization.
Proven ability to design and implement operating models and ways of working that drive business and technology alignment.
Strong program management skills with a track record of leading complex, cross-functional initiatives from concept to delivery.
Experience influencing senior leadership and diverse stakeholder groups.
Excellent strategic thinking and problem-solving capabilities, with the ability to translate vision into actionable plans.
Ability to navigate ambiguity and drive clarity while working across global and local teams.
Strong communication and facilitation skills, with experience driving alignment across multiple geographies and functions.
Experience working in international or multi-market environments is preferred.
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years' experience inproject management, program management, program operations, or related area.
Option 2: 7 years' experience in project management, program management, program operations, or related area.
2 years' supervisory experience.

Nice To Haves

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Lead the design and implementation of a future-focused technology operating model that supports our technology strategy and long-term business objectives.
Define and evolve structures, governance frameworks, and processes to connect international markets to the broader enterprise operating model, ensuring global consistency with local flexibility.
Identify and address gaps in the current operating model, driving improvements to enhance agility, scalability, and operational efficiency.
Partner with senior leaders to ensure the technology operating model supports business growth and evolving market demands.
Assess opportunities to improve and automate processes aligned with a fit-for-purpose operating model.
Develop and implement new ways of working that promote collaboration, speed, and efficiency across the international technology organization.
Design and embed frameworks to support modern technology delivery practices (e.g., product-centric models, agile methodologies) while ensuring alignment with enterprise standards.
Establish mechanisms for knowledge sharing, best-practice adoption, and continuous improvement across international markets and the broader technology organization.
Drive alignment between global and local teams to ensure seamless execution and value delivery.
Design and execute comprehensive change management strategies to ensure adoption and sustainability of the new technology operating model.
Implement mechanisms to monitor and measure the impact of change initiatives, adapting approaches as needed to ensure successful outcomes.
Support leaders and teams through the change journey by providing tools, resources, and frameworks that facilitate smooth transitions and minimize disruption.
Foster a culture of change readiness and continuous improvement across the technology organization.
Lead and manage complex, cross-functional programs that advance the technology operating model and improve ways of working.
Oversee the execution of key transformation initiatives, ensuring alignment with strategic priorities, timelines, and outcomes.
Establish program governance, track progress against milestones, and proactively manage risks and dependencies.
Provide regular updates and insights to senior leadership on program status, key decisions, and outcomes.
Build and maintain strong relationships with change management teams across international markets to understand regional priorities and operational needs.
Ensure local market perspectives are integrated into the design and execution of the technology operating model.
Facilitate collaboration between market leaders and the CTO organization to drive alignment and ensure successful delivery of transformation initiatives.
Act as a key liaison between the international portfolio and enterprise technology teams, ensuring consistent communication and shared objectives.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.

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