Senior Manager-Technical Product Management (IAM)

CVS Health

About The Position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary CVS Health is embarking on a bold digital agenda to transform health care and empower millions of customers on their path to better health. We are creating innovative, enterprise digital solutions that will make health care more accessible, integrated, and reliable for more people. We are looking for passionate, driven people who want to join a high energy and growing team to make a difference in the lives of customers and want to be on the ground floor of digital innovation. The Senior Manager in Commercial Network & Provider is responsible for product management leadership for multiple product teams. They are responsible for owning and defining the product vision and strategy, the roadmap, feature delivery, and overall success of the product to enable a best-in-class E2E experience. They manage a backlog of features and enablers to enhance the product and extend its architectural and discovery runway. They are responsible for overall product health, inclusive of technical health, and risk communication. They provide leadership and guidance on how to sequence and prioritize investments to optimize value. This is an individual contributor role who will lead product teams to achieve key outcomes by collaborating with Product Owners, Domain Owners, and Analysts and is responsible for creating a positive team culture through growing, coaching, and establishing high performing teams. This individual will generally work closely with the Business General Manager, Design, Engineering, and Data/Analytics forming the “Five in a Box” cross-discipline product team. They will serve as the main point-of-contact with other stakeholders such as architects, tech-ops, security, etc. to ensure overall cohesion for their product or experience.

Requirements

7+ years of experience in technical product management, product ownership, or other engineering disciplines with focus around building technical products and services.
7+ years of experience in building and managing technical product teams using Agile framework.
7+ years of experience with large-scale modernization programs in technical capacity.
5+ years of experience with product strategy, product road mapping, authoring epics and features.
3+ years of experience working in the healthcare payor industry.
3+ years in Identity and Access Management (IAM), User Repository Management, Authentication & Authorization frameworks, Access control protocols and patterns, user migrations.
Must be able to work east coast business hours.

Nice To Haves

Ability to drive cross functional teams to alignment in the midst of ambiguity.
Experience with data visualization.
Experience with plan administration and implementation area encompassing payor back-office operations such as enrollment, billing, fulfillment, operational reporting etc.
Strong decision-making skills in fast moving environments.
Experience leading product transformation within a large enterprise
Strong negotiation, organizational, management, analytical and people skills.
Data-driven decision making and quantitative analysis skills.
General understanding of core programming and computer science concepts, including cloud and AI/ML.
Agile Certification

Responsibilities

Product Vision, Strategy, and Roadmaps Defines and socializes the product vision, strategy and roadmap in collaboration with the 5-in-the-box team; assesses and refines as needed.
Establishes Epics or initiatives that are aligned to the strategic programs and deliver upon the product strategy.
Partners with business general manager (GM) and stakeholders to make decisions on investment priorities and develop business cases.
Translates customer and business needs into short-term and long-term product strategy by creating initiatives/epics defined to meet targeted outcomes.
Connects the roadmap to specific value drivers that contribute to business priorities, objectives and key results, and strategic programs.
Responsible for aligning roadmaps, backlogs, capacity, timelines, and commitments across the respective product areas needed to deliver.
Defines product OKRs to evaluate progress towards outcomes, aligned with business objectives.
Product Backlog Ownership, User Story Development, and Prioritization Responsible for aligning roadmaps, backlogs, capacity, timelines, and commitments across the respective product areas needed to deliver.
Facilitates agile ceremonies & meetings, including PI Planning, in partnership with the product leadership team.
Define epics, features & partner with respective product owners to define user stories, identifies dependencies, and works with teams to size ahead of future quarters.
Ensures that incremental learnings from product delivery are prioritized in the backlog.
Trend Monitoring and Product Performance Uses performance data to establish feedback loops to continuously develop new insights and hypotheses about product health.
Key metrics include core Product Metrics, Technical Health, Customer Feedback (and/or other appropriate metrics).
Tracks product OKRs to understand progress towards outcomes and KPIs to understand product health, socializes progress, and consistently reinforces objectives and alignment with solution-level or portfolio outcomes.
Coordinates product launches, including beta testing, user feedback collection, and product documentation.
Product Value, Cross-Functional Teaming, and Stakeholder Management Sets the direction and provides continuous feedback for discovery work, ensuring that the product team is focused on continuous exploration.
Understands market and customer needs through partnership with business & customer insight teams.
Accountable for showcasing the product teams’ delivery and final output to stakeholders.
Interface and partners with Product Strategy to communicate progress, insights, and risks across the business, specifically with key stakeholders.
Ensures business strategies and targeted outcomes are well understood and socialized to product teams.
Leads the 5-in-the-box cross-functional team, including strong partnership with business General Managers.
Grow and Develop the Team Understands the hiring market to identify successful candidates with the unique blend of personality and skillset matches.
Champions strong product management and agile mindsets and values by actively communicating team wins and opportunities.
Establishes high performing teams by growing, coaching, and maintaining quality Product Owners and Domain Owners and defining team norms on how teams working on this product operate
Responsible for promoting and setting a customer-centric culture where all teams understand the current performance of the product, opportunities areas and the north star vision, and are monitoring and proactively reacting to key product health metrics and communicating updates.

Benefits

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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