Senior Manager, Technical Consulting

Ramp

38d

About The Position

Technical Consulting Managers lead and develop a team of Technical Consultants who support Ramp customers across implementation, integration, and expansion workstreams. You’ll balance strategic leadership, people management, and hands-on technical execution to ensure your team delivers consistent, high-quality outcomes for customers while contributing to Ramp’s long-term growth. In this role, you’ll be accountable for team performance, operational execution, and continuous improvement of our delivery model. You’ll coach and grow individual contributors, act as an escalation point for complex customer challenges, and partner cross-functionally with Post Sales Teams, Product, Engineering, and CX While you’ll still stay close to the work and own select high-impact accounts, your primary focus will be enabling your team to succeed at scale. This is a people leadership role ideal for experienced operators who thrive in ambiguous environments, can drive clarity where none exists, and are eager to shape how we build and deliver technical solutions for Ramp’s most strategic customers.

Requirements

5+ years of experience in solutions management, technical consulting, customer success, or implementation leadership
2-3 years of experience managing individual contributors and owning team outcomes
Proven success in balancing hands-on project work with people leadership and internal operations
Deep understanding of ERP systems (e.g. NetSuite, Sage Intacct, Microsoft Dynamics), APIs, and finance/accounting workflows
Ability to assess and guide technical solution design while bringing clarity to ambiguity and unblocking teams with sound judgment
Strong people management and coaching skills, with experience developing ICs and driving accountability
Cross-functional collaboration experience with Post Sales Team, Product, Engineering, Sales, and CX
Exceptional communication skills - able to advocate for your team, align stakeholders, and guide customer expectations
Bias toward action, ownership, and continuous improvement in a high-growth, fast-changing environment

Responsibilities

Manage and coach a team of Technical Consultants, ensuring consistent delivery, customer satisfaction, and ongoing career development
Own hiring, onboarding, and performance management for your team, fostering a high-performance and inclusive team culture
Oversee execution of activation and expansion engagements - ensuring your team adheres to best practices and delivers outcomes aligned to Ramp’s goals
Serve as a player-coach by continuing to own select customer engagements while driving enablement, quality, and accountability across your team
Act as a point of escalation for technical blockers or ambiguous project challenges; help ICs navigate customer friction and internal alignment issues
Partner cross-functionally with Post Sales Teams, Product, Engineering, and CX teams to align on roadmap, feedback loops, and capacity planning
Drive operational rigor through forecast planning, workload balancing, and continuous process improvement
Lead internal initiatives to scale technical consulting capabilities, improve playbooks, and build repeatable success across the org
Make judgment calls in ambiguous situations where no process or precedent exists - and help others learn to do the same
Translate broader org strategy into tactical execution through clear prioritization, communication, and enablement