Senior Manager, Technical Account Management

1Password

1d•$155,000 - $225,000•Remote

About The Position

The Technical Account Management (TAM) organization plays a critical role in helping customers realize sustained, compounding value from 1Password by acting as trusted technical advisors throughout the customer lifecycle. As Senior Manager, Technical Account Management, you will lead multiple customer-facing technical teams, including Technical Account Managers and Solutions Architects, responsible for driving customer outcomes, deep technical adoption, and long-term success across segments. You will operate as a senior people leader, organizational architect, and strategic partner to cross-functional leaders. This role has expanded scope and influence, with ownership over team strategy, execution standards, capacity planning, and cross-functional alignment. You will shape how technical post-sale engagement scales, ensure consistency and quality across teams, and directly influence retention, expansion readiness, and customer trust. You will partner closely with senior leaders in Implementation and Onboarding, Customer Success, Sales, Support, and Product to ensure customers receive cohesive, high-impact technical guidance and advocacy. This role blends senior people leadership, technical depth, operational excellence, and strategic thinking. Adaptability, systems thinking, strong executive presence, and a high bar for talent development will be key to success. This is a remote opportunity within the US.

Requirements

8+ years of experience in post-sale SaaS roles such as Technical Account Management, Solutions Engineering, Customer Success, or Support Engineering
4+ years of people management experience, with demonstrated progression to managing managers and/or multiple distinct technical functions
Proven experience leading both IC technical teams and specialized technical roles (e.g., TAMS, Solutions Architects, Engineers, or equivalent)
Track record of successfully supporting customers across segments in complex, security-focused technical environments
Experience influencing and improving the full customer lifecycle, including sales handoff, onboarding, adoption, renewal, and expansion motions
Strong familiarity with security, identity, or IT administration domains strongly preferred
Demonstrated ability to build, scale, and lead multi-layered, high-performing technical teams
Experienced in managing managers and senior ICs, including succession planning and leadership development
Sets and reinforces clear standards for technical excellence, customer engagement quality, and accountability
Skilled in organizational design, role clarity, and capacity planning across multiple teams
Creates an inclusive, transparent, psychologically safe environment that supports growth, feedback, and ownership
Comfortable acting as a senior escalation point for complex customer and organizational challenges
Strong technical foundation with the credibility to guide, challenge, and mentor senior technical professionals
Deep understanding of technologies such as SSO, SCIM, directory services (AD, Okta, Azure AD), APIs, CLI tools, and SaaS architectures
Strategic, data-informed decision maker who can identify trends, risks, and opportunities at scale
Able to translate technical and customer signals into organizational strategy, investment priorities, and roadmap feedback
Experience defining success metrics and operating rhythms for technical customer-facing teams
Senior, trusted partner to Customer Success, Sales, Sales Engineering, Implementation, Support, and Product leadership
Able to align stakeholders across functions and levels, including executive audiences
Customer-centric leader with a strong focus on value realization, long-term relationships, and scalable outcomes
Navigates ambiguity with confidence and drives clarity through influence rather than authority
Excellent written and verbal communication skills, with strong executive presence
Confident representing the technical post-sale organization in leadership forums
Able to clearly articulate risks, tradeoffs, and recommendations
Champions enablement, documentation, and shared learning across teams and functions