Senior Manager, Tech Communications

PayPal • San Jose, CA

60d • Hybrid

About The Position

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

We're looking for a Technology Communications Sr. Manager to lead the development and execution of high-impact communications across PayPal's channels. You'll translate our groundbreaking tech advancements into stories that resonate with diverse audiences, from PayPal's global employees to industry leaders. The ideal candidate will excel at building rapport with engineering leaders and media, translating complex technical information into accessible and compelling narratives.

Requirements

• 8+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

Nice To Haves

• Experience in technology communications.
• Exceptional written and verbal communication skills, with the ability to convey complex financial concepts to various audiences.
• Strong leadership, cross-functional collaboration, and executive stakeholder management skills.
• Experience working with executives and in collaborative environments.
• Track record of supporting successful thought leadership and external storytelling campaigns.
• Understanding of agentic AI and intelligent commerce systems.
• Familiarity with regulatory and ethical considerations in AI.

Responsibilities

• Lead complex communication projects and campaigns, ensuring alignment with business objectives.
• Develop and execute advanced communication strategies to enhance brand visibility and reputation.
• Collaborate with senior leadership to identify communication opportunities and challenges.
• Implement best practices for communication management and reporting.
• Ensure compliance with relevant regulations and standards in all communication efforts.
• Provide mentorship and technical guidance to the communications team.
• Develop, drive, and evaluate key PR strategies and programs. Prepare news and launch activities, including coordinating media interviews, tours, and events, as well as generating releases,  presentations, and other materials as appropriate.
• Craft compelling narratives that showcase PayPal's technological advancements in AI and security, translating complex technical concepts into accessible content for diverse audiences.
• Collaborate with technical teams to identify noteworthy technological developments and transform their work into engaging stories that demonstrate how these innovations benefit customers, merchants, and the industry
• Cultivate and maintain relationships with key media and industry leaders and proactively pitch stories to raise awareness of PayPal's Tech & AI initiatives.
• Execute external communication strategies that showcase the PayPal's AI story to media, customers, industry influencers, and the broader public.
• Coordinate thought leadership initiatives to promote PayPal's AI offering by positioning the company within key technology trends, industry insights, and market dynamics.
• Work closely with external agencies and partners to scale storytelling efforts, manage deliverables, and ensure message consistency across channels.
• Report on the impact of external communications and optimize future initiatives based on performance data and industry benchmarks.
• Track and analyze the effectiveness of communications efforts and provide regular reports to leadership. Build and manage partnerships with AI vendors, fintech platforms, and commerce technology providers.

Benefits

• At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
• We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Number of Employees: 5,001-10,000 employees