Senior Manager, Talent & Culture

Universal Orlando • Orlando, FL

3d

About The Position

At Universal Creative, we design, develop and deliver the most compelling entertainment experiences imaginable to drive growth for Universal Destinations & Experiences worldwide. Our innovative attractions, immersive theme parks and world-class resorts fuse art and technology to create new standards in the themed entertainment industry. Our Team Members are the driving force behind Universal Creative. With their diverse skills and forward-thinking ideas, our team pushes us beyond the boundaries of what’s possible to achieve the extraordinary. Together, we’re creating a Universe of fun, always ensuring the next thing we do is better than the last thing we did. JOB SUMMARY : Partners with assigned operational divisions to maximize the alignment of human resource capital with the business objectives. Provides guidance in employee relations issues, leadership/staff development and performance management. Provides supervision, coaching and development to the Talent & Culture Business Partners they supervise.

Requirements

• Bachelor's degree in Human Resource, Psychology or Management required.
• 7+ years Human Resources experience required with 4+ years supervisory experience required; or equivalent combination of education and experience.
• Teamwork and Collaboration Skills : Ability to bring individuals and teams together for a common solution while presenting options to the groups for consideration. Cultivates strong relationships throughout the business. Proactively seeks out ideas and involvement before making critical decisions.
• Effective Oral and Written Communication : Openly shares relevant information and encourages others to candidly share feedback, ideas and opinions. Actively listens to understand and acknowledge varying viewpoints. Demonstrates empathy. Presents information both verbally and written in a clear, logical, and professional manner.
• Project Management and Organization : Efficiently handles multiple responsibilities, demands and competing priorities. Develops and manages realistic and thorough plans for individual and team implementation. Able to prioritize tasks, projects and meet deadlines.
• Adaptability and Innovation : Seeks best practices and encourages others to look at problems and processes in new ways. Demonstrates and champions resilience to overcome obstacles and challenges during continued change.
• Technology : Proficient in Microsoft Office: Outlook, Word, Excel, PowerPoint, and Publisher. Experience with PeopleSoft, Kronos, Oracle, SharePoint, uPerform, MS Meetings/Training/Teams. Knowledge of current compliance and regulations related to HR functions.

Responsibilities

• Provides advice and consultation for all team members, management and front-line hourly employees on policy interpretation, EAP issues, employee conflict, etc.
• Provides guidance and direction to senior management team of assigned areas on all matters related to employee relations, to ensure fair and consistent enforcement of policies and practices.
• Ensures legal compliance and understanding of policies and processes.
• Investigates employee workplace situations including claims of harassment and employee performance issues.
• Supports management in upholding Universal Orlando Resort’s Positive Work Environment philosophy.
• Supports the TSAT efforts by assisting management with communication and action planning.
• Works with management to identify and manage the employee impact of company decisions and changes.
• Mentors and provides guidance to Team Members related to their career goals.
• Motivates staff to accomplish company goals.
• Builds bench strength within the operational division by identifying recruiting training and development opportunities.
• Acts as liaison between management and core HR by assisting with programs or communicating information relating to payroll, records, benefits, training, compensation, organizational effectiveness, and talent acquisition and engagement.
• Mentors and provides guidance to the Talent & Culture Business Partner team, related to day-to-day decisions, and their development and career goals.
• Motivates staff to accomplish HR initiatives and company goals.
• Builds bench strength within the team by identifying training and development opportunities.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.
• Supervises an Exempt and Non-Exempt team
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Benefits

• Your talent, skills and experience will be rewarded with a competitive compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager