Senior Manager, TA Operations

Fidelity Investments•Jersey City, NJ

3d•$79,000 - $153,000

About The Position

Senior Manager – TA Operations - Corrective Processing Jersey City, NJ The Role: Fidelity Stock Transfer is looking for a Senior Manager to be part of our next-generation transfer agent operations team. In your capacity, you will manage and provide oversight to the daily functions of corrective processing, cost basis and control books. You will ensure customer satisfaction and associate engagement by providing leadership and direction to transfer agent operations associates while at the same time effectively managing risk. You will lead the identification and resolution of operational improvements with the goal of delivering business results. As a transfer agent team lead, you will be part of a cross-functional team helping to map out existing operational processes, articulate customer pain points, identify best practices and together, imagine new ways to manage registered securities.

Requirements

Proficiency with transfer agent functions such as corrective processing, control books and cost basis would be an asset
You can thrive in a team environment and demonstrate a willingness to lead and motivate other team members to drive team performance
You are highly motivated, learn quickly and perform well under pressure and in a fast-paced environment
You can demonstrate strong communication skills and are client focused
Effective problem solving and decision making
Risk mitigation through policy and procedural understanding
You can multitask and prioritize requests and deliver timely and accurate solutions to clients and shareholders
Building and managing relationships with clients and internal business partners is a priority for you
You bring intellectual curiosity and are committed to continuous learning and personal development
Facilitate and lead new assignments, projects, and activities within the role in the Fidelity community is something you strive for
College Degree required and/or 7+ years experience in Financial Services or Transfer Agent Operations with management or supervisory experience
Strong knowledge of transfer agent operational processes, project management and SEC regulations
Proficient in Microsoft office Word, Excel and other basic knowledge of other products within suite
Effective written, verbal and listening skills

Responsibilities

Manage transfer agent operations workflows
Review, process and provide oversight to customer corrective transactions, control books reconciliation and cost basis inquiries and corrections including but not limited to escalations
Provide associate coaching and act as a resource for day to day activities
Comply with all policies and procedures related to all aspects of TA Operations
Ensure quality standards are enforced, met and compliant with regulatory mandates
Ensure all key daily duties are performed timely and accurately
Collaborate with aligning business partners to develop and create written procedures
Ensure all procedures are updated to mitigate process risks
Demonstrate a collaborative mindset aligned with process improvement, efficiencies and risk mitigation
Actively participate in architectural system design with product, technical and operations teams to ensure proper system build satisfying TA needs
Collaborate and influence outcomes in a large matrix-managed environment and across multiple and diverse groups
Support and lead business initiatives and special projects
Liaise with others to implement corporate strategy
Partner with internal and external stakeholders for audit preparations
Cross train as needed