Senior Manager, Systems Integration Partnerships

PolyAI

About The Position

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. PolyAI is seeking a Senior Manager, Systems Integration Partnerships to build, manage, and scale our systems integrator ecosystem. This role owns the full lifecycle of SI relationships — from identifying and recruiting the right partners, to enabling their technical and sales teams, to overseeing joint customer deployments, to helping SIs build proprietary IP around PolyAI’s platform and take it to market. You will manage a portfolio of approximately 20 SI partners spanning global consultancies, mid-market integrators, and vertical specialists across healthcare, hospitality, and financial services. This is a hands-on role that requires both technical depth — you need to understand how PolyAI deploys into enterprise contact center environments — and business development instincts to structure partnerships that drive mutual revenue growth. You will report to the VP of Alliances.

Requirements

5–7 years of experience in systems integration, channel partnerships, or technical alliances — ideally with time spent both at an SI (delivery side) and at a technology vendor (partner management side)
Technical fluency in enterprise contact center architecture: telephony, CCaaS, CRM integrations, and API-based system interconnection. You don’t need to write code, but you need to hold your own in a technical deployment review
Experience managing a portfolio of 15–25 SI or channel partners with measurable revenue impact
Track record of enabling partners to build IP, solutions, or practices around a technology platform
Direct experience in at least one of PolyAI’s target verticals: healthcare, hospitality, or financial services
Strong business development instincts — comfortable negotiating partnership terms, structuring co-sell agreements, and presenting to SI executive leadership
Highly organized with strong CRM discipline (Salesforce preferred)
Self-starter who operates well in a fast-paced, high-growth environment with limited playbook — you’ll be building this function, not inheriting it

Nice To Haves

Experience with conversational AI, voice AI, or contact center automation technologies
Existing relationships with SI practice leads at firms like Accenture, Slalom, Cognizant, Deloitte, or mid-market integrators in the CX space
Background in deploying or integrating with platforms like Genesys, NICE, Salesforce Service Cloud Voice, or Amazon Connect
Familiarity with healthcare (HIPAA, EHR integration), hospitality (PMS platforms), or financial services (PCI-DSS) compliance requirements

Responsibilities

Partner Ecosystem Development
Identify, recruit, and onboard systems integrators aligned to PolyAI’s priority verticals: healthcare, hospitality, and financial services
Develop and execute joint business plans with each SI partner, including co-sell motions, revenue targets, and account mapping
Build multi-threaded relationships across SI organizations — from practice leads and delivery teams to executive sponsors
Technical Enablement & Deployment Oversight
Oversee SI-led customer deployments to ensure quality, timeline adherence, and successful go-live outcomes
Work with PolyAI’s Solutions Engineering team to build certification programs, sandbox environments, and technical enablement materials for SI partners
Understand PolyAI’s integration architecture — SIP/PSTN telephony, CCaaS platforms (Genesys, NICE, Five9), CRM systems (Salesforce, Dynamics 365), and back-office APIs — well enough to guide partner delivery teams and troubleshoot escalations
IP Development & GTM
Help SI partners develop proprietary accelerators, vertical solution packages, and reusable integration templates built on PolyAI’s platform
Collaborate with partners on go-to-market strategies for their PolyAI-powered offerings, including joint case studies, co-marketing campaigns, and event participation
Position PolyAI as a platform SIs can build a practice around — not just a product they deploy
Performance Management & Cross-Functional Alignment
Track partner-sourced pipeline, influenced revenue, deployment velocity, and customer time to value through partners across the portfolio
Run quarterly business reviews with SI partners and internal stakeholders
Align closely with PolyAI’s direct sales team, Solutions Engineering, Product, and Marketing to ensure SI activity reinforces the overall go-to-market strategy

Benefits

💰 Participation in the company’s employee share options plan
🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
👪 Life Insurance
◻️ STD and LTD
💰 The opportunity to contribute to the company's 401k plan
🏝 Flexible PTO policy + 11 designated company holidays
📚 Annual learning and development allowance
🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
🧡 Enhanced parental leave
👨‍👩‍👧 Company-funded fertility and family-forming programmes
🌸 Menopause care programme with Maven