Senior Manager, Supply Chain Management-Reverse Supply Chain Operations

Walmart•Bentonville, AR

3d•$90,000 - $180,000

About The Position

The Senior Manager – Reverse Supply Chain Operations is responsible for leading and optimizing the returns process for Sam’s Club. This role ensures compliance with contractual obligations, drives operational efficiency, and delivers financial recovery targets. It requires strong collaboration across merchants, legal, and analytics teams to maintain seamless reverse logistics operations.

Requirements

Bachelor’s degree in Supply Chain Management, Business Administration, or related field.
Minimum 5 years in reverse logistics or supply chain operations with proven leadership in process optimization.
Analytical Skills: Ability to interpret complex data, develop performance reports, and use reporting tools effectively.
Contractual Knowledge: Understanding of vendor agreements, compliance standards, and dispute resolution practices.
Communication & Collaboration: Strong interpersonal skills to work across merchants, legal, and analytics teams.
Project Management: Experience in planning and executing operational transitions and managing cross-functional initiatives.
Bachelor’s degree in Logistics, Supply Chain, Business, or related field and 4 years’ experience in logistics, distribution, transportation, or related area OR 6 years’ experience in logistics, distribution, transportation, or related area.
2 years’ experience with advanced functionality of Microsoft Office.

Nice To Haves

Dispatch
Fleet Management
Network Analysis
Retail Logistics Operations
Masters: Business
Masters: Logistics
Masters: Supply Chain
Project Management - Project Management Professional - Certification
Six Sigma - Certification

Responsibilities

Lead Reverse Supply Chain Operations: Oversee all aspects of returns processes, ensuring timely and accurate execution of policies.
Manage Contracts and Compliance: Validate supplier agreements, monitor adherence to return policies, and resolve disputes with vendors and merchants.
Analyze Data and Report Performance: Prepare recovery rate reports, analyze financial metrics, and present insights to leadership and cross-functional teams.
Drive Project and Transition Planning: Develop and execute transition plans for operational changes, including coordination during organizational shifts or LOA periods.
Collaborate Across Teams: Partner with merchants, legal, and analytics teams to align on reverse supply chain initiatives and communicate updates effectively.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to a specific plan or program terms.