Senior Manager, Strategy & Operations (Consumer Protection Team)

Flex • New York, NY

39d • $176,000 - $213,000 • Hybrid

About The Position

The Flex Consumer Protection Team is seeking a highly strategic and analytical person to ensure that we deliver an excellent experience across all touchpoints of the customer journey. Working closely with Strategy & Operations, Analytics, Data Science, and customer-impacting departments such as Product and Customer Success, this role will identify and quantify customer experience insights and pain points, collaborate on developing solutions, and build the system by which we optimize the product and service quality we provide to our users in the future. The ideal candidate must have a passion for customer impact, robust analytical toolkit, strong collaboration skills, and the tenacity to solve problems and drive prioritization through uncertainty. As a Senior Manager, Strategy & Operations (CPT) you’ll partner directly with the Director of the Consumer Protection Team to drive some of our highest-impact projects. This is an exceptional opportunity for a gritty, entrepreneurial problem-solver able to toggle between strategy and execution. This role will provide frequent exposure to Flex Founders and Executive Team, giving hands-on experience of what it takes to lead and operate a world-class consumer fintech. This is a hybrid position with on-site expectations of 3 days per week in our New York Headquarters. For candidates outside of the NY/NJ area, you may be eligible for our relocation assistance program.

Requirements

• Ideally 5+ years of relevant work experience (e.g., management consulting, product, chief of staff function, strategy or multi-hat start-up role)
• Strong conceptual facility; extremely fast thinker
• Comfort “fog sculpting,” making amorphous projects tractable
• Entrepreneurial - finds the messiness of 0-to-1 building exhilarating
• Obsessive attention to detail; high bar for your own work product
• Well honed interpersonal skills; able to drive results through others without compromising relationships and rapport
• Ability to thrive in a fast-paced (and at times chaotic) environment
• Strong bias for action
• Superior communication skills (e.g., memos, verbal presentations)
• Fluent in data tools like Tableau, Microsoft Power BI, or Sigma

Nice To Haves

• Direct work with a high-growth tech/fintech company preferred
• SQL proficiency preferred, but not required

Responsibilities

• Partner with your team leader (Director of the Consumer Protection Team) to set strategy and translate it into tangible near-term goals and frameworks that ensure tight execution.
• Identify the most important customer pain points for the business to solve, using your business knowledge and analytical skills to isolate the signal from the noise.
• Work with Product Managers and other functional leads to ensure we are effectively prioritizing customer experience priorities across the business.
• Collaborate with Analytics and Data Science to iterate quickly on new hypotheses, and build the longer-term infrastructure we need wherever key insights are found.
• Manage a diverse portfolio of projects, adapting rapidly to shifting priorities.
• Distill progress into executive-level reports, facilitating reviews to ensure the right strategic conversations are had.
• Communicate effectively with senior stakeholders, navigating complex problem sets with agility.
• Operate at top-decile levels of speed and productivity, dealing constructively with pressure and debate.

Benefits

• Competitive medical, dental, and vision available from Day 1
• Company equity
• 401(k) plan with company match (our company match kicks off at the beginning of 2026)
• Unlimited paid time off + 13 company paid holidays
• Parental leave
• Flex Cares Program
• Free Flex subscription
• Competitive compensation + company equity
• Unlimited PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees