Senior Manager, Strategy & Analytics, C&CE - Evenorth - Remote

The Cigna Group

1d • Remote

About The Position

The Client and Customer Experience (C&CE) team is responsible for the servicing of Cigna customers across multiple lines of business, including US Employer, Pharmacy Benefit Management, Individual and Family Plans, and more. C&CE owns the delivery of exceptional client and customer experience while operating Cigna’s call centers effectively and efficiently for the business.
The Senior Manager is responsible for identifying, shaping, and delivering strategic outcomes for the C&CE team through a variety of business analytics disciplines. This individual will collaborate closely with business leaders, serving as a thought partner and driving organizational decision making by leveraging data and analytical insights across multiple areas of the business.
This role specifically supports Client Service and Operations, and the individual will consistently participate in strategic discussions with the Client leadership team, using their influence to help direct the organization’s strategy and address its most complex and high-priority challenges. An ideal candidate will be adept at making analytically sound decisions, even when information is limited, ensuring that solutions align with business priorities and support the overall goals of the organization.
Responsible for providing strategy and analytics support for the Client Service and Operations team. The Client Service and Operations team focuses on delivering a seamless onboarding and servicing experience for our clients as they begin and maintain their journey with Cigna. This individual will be critical in helping educate and guide our members through the complex healthcare ecosystem.
Lead a Business Analysis team within the C&CE organization, working closely with Operations, Product and Technology teams to deeply understand the business problems at hand, guide the development of analytical models/insights and build compelling business cases that positively influence the outcomes of the opportunities at hand.
Work closely with the VP of Client Service and Operations to help develop and evaluate execution of the strategic agenda, including multi-year strategic planning, developing business plans, securing funding for prioritized strategic initiatives and coordinating strategic efforts with broader Enterprise business partners.

Requirements

• Bachelor’s degree in Math, Economics, Statistics, Engineering, Business or related field preferred
• Five years of relevant analytics or management consulting experience
• Strong communication (oral and written) skills, including an ability to present work products to senior executives and influence buy-in
• Ability to lead large scale project and program teams and independently drive work forward
• Ability to partner across organizations and roles to influence and deliver work
• Two years of building, managing, or using business models, e.g. optimization, predictive analysis, or financial / credit modeling
• Strong analytical and finance skills are required – Proficiency in an analytics-focused coding language, e.g. SQL, Python, or R

Nice To Haves

• MBA or other relevant graduate degree in Math, Economics, Statistics, or Engineering
• 2+ years of people leadership experience
• Eight or more years of relevant analytics or management consulting experience
• Relevant healthcare experience
• Relevant experience in Operations and/or Customer Experience roles
• Four or more years of end-to-end model design and ownership experience, e.g. optimization, predictive analysis, or financial / credit modeling

Responsibilities

• Influence new technology solutions that improve the Client experience and generate efficiencies
• Develop and/or influence analytical models that generate insights that solve business problems
• Act as a key thought partner for both the executive they support and their direct reports
• Recruit and sustain a high performing analytics team capable of providing exceptional analytics and strategic insights to their primary executive partner organizations in C&CE.
• Leverage a data first approach to identify critical business trends and insights to make specific actionable recommendations to the business.
• Employ a range of analytical techniques to identify business opportunities and make strategic recommendations.
• Using a background of proven business acumen, make analytically grounded strategic recommendations to the business.
• Leverage critical deck building skills to create compelling business cases and recommendations that influence outcomes with the most senior executives across the company.
• Partner with the Product, Technology and Operations teams to develop a strategic roadmap for future technology solutions.

Benefits

• health-related benefits including medical, vision, dental, and well-being and behavioral health programs
• 401(k)
• company paid life insurance
• tuition reimbursement
• a minimum of 18 days of paid time off per year and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level