Senior Manager-Strategic Planning

American Express•New York, NY

17h•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? American Express entered the travel agency business in 1915 and today is one of the world’s largest luxury travel and lifestyle service networks. TLS is a critical component of the value proposition of the American Express premium card products, focused on delivering Travel and Lifestyle benefits, which allow American Express to create differentiation and loyalty with premium CMs. This Senior Manager role sits within the Global Customer Experience organization and will be a critical part of the Enterprise Engagement team, leading and implementing global strategic initiatives that support the TLS Future is Now 2.0 transformation agenda. These initiatives require not only cross-functional coordination and collaboration across TLS, but also the Enterprise, supporting both the strategic direction of the initiative as well as its planning and execution. We are looking for a highly skilled technical Program Management Office Manager. The ideal candidate will have experience working in e-commerce environments and be comfortable managing complex, technical projects with multiple stakeholder

Requirements

Proven, extensive experience leading complex project and program initiatives end-to-end within structured governance environments
Strong product management exposure, with demonstrated experience partnering closely with Product and Technology teams to shape roadmaps and drive delivery outcomes
Demonstrated success delivering enterprise-scale, multi-workstream transformation program
Experience operating within large, highly matrixed organizations, managing cross-functional and cross-market stakeholders
Deep expertise in governance, planning, risk management, funding alignment and executive-level reporting
Ability to translate complex technical concepts into clear, structured and actionable program direction

Nice To Haves

Experience in digital or e-commerce environments
Familiarity with digital UI/UX change management
Experience supporting global platform migrations or large-scale digital transformation initiatives
Experience contributing to enterprise-level risk assessments and mitigation planning
Strong understanding of platform ecosystems and how digital front-end experiences integrate with mid- and back-office workflows

Responsibilities

Support the stand-up of the PMO framework, including defining and engaging appropriate workstreams and owners to deliver on the strategy
Ensure clear definition of roles, responsibility & accountability as it relates to the program framework and milestones
Partner with workstream owners to manage and drive the workstreams forward to deliver on project milestones and to drive speed in decision-making, prioritization and escalations
Proactively identify, raise and solve roadblocks to keep projects on track
Provide day-to-day program management structure and support, including milestone tracking, RAID updates, status reports, scorecard tracking and ensuring the proper meeting cadence is in place to support communication across teams and to leadership
Coordinate with market resources for operational readiness and change management of initiative launches
Regularly interact with senior executives on program status, issues and to facilitate decision making
Possess a detailed understanding of web and mobile application architecture, including APIs, databases and cloud infrastructure
Provide guidance on best practice on how to manage new technical portfolio management to implementation.
Configure and manage Airtable databases, automations and integrations for project tracking and reporting
Develop structured workflows using Airtable to support cross-functional teams

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities