Senior Manager, Strategic Accounts

Angi

10h•$132,000 - $165,000•Remote

About The Position

Angi is seeking a Senior Manager to lead a high-performing team of senior individual contributors responsible for managing and growing relationships with our largest Home Service Professional partners. This leader will play a critical role in shaping how we support, grow, and retain our most strategic partnerships while driving operational excellence across the team. This role blends team leadership, strategic account management, and operational strategy. The Senior Manager will be responsible for developing the capabilities of the Account Management team, driving revenue growth across the portfolio, and using data-driven insights to improve how we engage with and support our partners. Success in this role requires a leader who thrives in ambiguity, brings strong analytical thinking, and can translate strategy into clear priorities and execution across the team. This individual will partner closely with the Director and SVP of Strategic Accounts alongside cross-functional teams to continuously improve the partner experience while delivering strong business outcomes. The Strategic Partnerships team manages relationships with Angi’s largest Service Professional partners, representing millions in annual revenue and playing a critical role in the growth of our platform. The team works closely with partners to improve their outcomes on Angi through strategic guidance, operational support, and data-driven recommendations.

Requirements

6+ years of experience in account management, partnerships, consulting, strategy, or operations
3+ years of experience managing or leading teams
Demonstrated experience managing or supporting large strategic accounts or revenue portfolios
Strong analytical skills with experience using business intelligence tools (e.g., Looker, Tableau)
Experience driving operational improvements or strategic initiatives in fast-paced environments
Proven ability to manage multiple priorities and lead complex cross-functional projects
Excellent written and verbal communication skills, including executive-level presentations
Ability to travel 1-3 times per year
Bachelor’s degree or equivalent experience

Nice To Haves

A strong people leader who can coach and develop Account Managers into strategic operators.
Highly analytical, with the ability to translate data into clear insights and action.
You have a high "boiling point." You can step into a "high-temp" conversation with a Pro and move the needle from emotion-driven conflict to data-driven resolution.
Comfortable operating in ambiguity and building structure where it does not yet exist. You are energized by situations with no playbook and are confident in your ability to build a proposal from scratch in real time.
Strategic thinker who can connect day-to-day operations with long-term business goals.
Exceptional communicator who can influence both executive partners and internal stakeholders.
Passionate about improving customer and partner experiences through thoughtful strategy and execution.

Responsibilities

Lead and Develop a High-Performing Team
Manage and coach a team of Account Managers responsible for strategic partner relationships and revenue growth.
Set a high bar for performance, professionalism, and strategic thinking across the team.
Develop team capabilities in analytical thinking, strategic account management, and executive-level partner engagement.
Create a culture of accountability, ownership, and continuous improvement.
Lead from the front: conducting 10–15 high-stakes negotiation and escalation calls per week. Act as a critical filter and de-escalator when tensions run high.
Independently resolve complex Pro issues by joining external calls with your team, determining with precision which items require executive intervention versus those you can resolve through expert negotiation.
Drive Revenue Growth and Strategic Partner Success
Lead the team in delivering on quarterly and annual revenue goals across their books of business.
Partner with Account Managers to identify growth opportunities, expansion strategies, and risk mitigation within strategic accounts.
Engage with partner executives to deepen relationships and unlock new opportunities.
Ensure consistent and high-quality account planning across the team.
Use Data to Drive Decisions and Performance
Develop and maintain a forward-looking view of partner performance, identifying emerging risks and growth opportunities.
Establish clear performance metrics and reporting to track account health, team productivity, and business impact.
Partner with Analytics and Product teams to improve data availability and reporting capabilities that enable smarter decision-making.
Translate complex data into actionable insights for both internal teams and external partners.
Lead Strategic Initiatives and Operational Improvements
Own key initiatives that improve how the team operates, from redefining KPIs to improving partner engagement models and internal workflows.
Develop scalable processes and frameworks that allow the team to operate efficiently while maintaining a high level of service for strategic partners.
Support strategic planning and prioritization through research, quantitative analysis, and business modeling.
Lead cross-functional projects that enhance the end-to-end partner experience.
Influence Cross-Functional Strategy
Collaborate closely with the Director and SVP of Strategic Accounts alongside cross-functional teams to shape the partner roadmap and operational priorities.
Represent the voice of partners and the Account Management team in internal decision-making.
Communicate key insights, performance trends, and recommendations to senior leadership.