Senior Manager Store Operations

EssilorLuxottica•New York, NY

About The Position

At For Eyes, we are an optical retailer that offers high-quality brands and products with great pricing. We are as unique as our customers and patients. Our diverse team consists of more than 500 dedicated associates across 105 stores in the United States and Puerto Rico. Our highly qualified associates are passionate about customer satisfaction. We proudly offer every For Eyes customer a perfect blend of expert eye care and affordable eyewear. When you join For Eyes, you are starting a career with endless possibilities for growth. We strive for continuous improvement and ways to collaborate to raise the potential of our company. Our commitment is to support and develop our people who have the desire, ambition, and potential to grow. For Eyes is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!GENERAL FUNCTION Leads and oversees the Fleet Execution - Logistics and Repairs and Maintenance functions within the Fleet team. Responsibilities include the development and execution of all logistics and IT scheduling, supplies ordering and improvements, and integration of new and future brand initiatives into Fleet projects and existing store processes and procedures. This role is also responsible for the successful execution of Repairs and Maintenance projects, store closures, and special projects.

Requirements

7+ years operations and management experience
Strong business acumen
Ability to lead upward and influence decision-making at the For Eyes' leadership and executive levels
Ability to anticipate and manage issues; bring authority and influence to the team; be able to leverage lessons learned from past experiences.
Excellent prioritization skills with clear focus on results
Strong analytical and critical thinking skills
Excellent communication skills both written and verbal
Strong computer skills including Word, Excel (complex spreadsheets) and Power Point

Nice To Haves

Store Opening experience
Masters of Business Administration

Responsibilities

Lead and deliver the annual fleet plan, managing all activities to open, close, remodel, refresh or relocate a store within the same property or market, and discretionary projects. Scope includes all logistics, communications, and field execution from project start to completion
Represent the voice of the field by maintaining a working knowledge of store operations, RxO, and field execution
Effectively leads and executes remote and special projects as needed
Track progress to desired outcomes; identify and address risks to timelines for areas of responsibility
Control field execution and adherence to scope, budget, and timelines on all fleet projects
Analyze and develops operating standards, processes and procedures to execute all fleet projects supported by well-documented process maps, manuals, escalation paths, key point of contacts, and online resources
Identify key brand partners including Nextore, VM, and IT to deliver the fleet plan and holds them accountable to key dates and service levels
Identify new ways to reduce project timelines, improve overall efficiencies, minimize open issues, and maximize sales by reducing overall impact to the business. Influence cross-functional partners to implement optimized best practices
Support For Eyes fleet strategy, including on-site support for new stores, relocations, and remodels
Responsible for overseeing all Logistics; supplies ordering, OD orders, RxO orders led by the Manager Logistics.
Responsible for overseeing the Repairs and Maintenance function and vendor partnerships
Maximize expense and capital budget dollars by prioritizing discretionary foundational excellence work orders, HVAC, and security devices
Review overall condition of the stores through Fleet Survey to determine stores eligible for refreshes or remodels