Senior Manager, Staff Software Engineering

GEICO • Palo Alto, CA

8d

About The Position

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Position Summary GEICO is seeking an experienced Senior Engineering Manager to lead our CRM AI team. In this role, you will drive the technical direction, strategy, and execution of our product roadmap to build customer experiences powered by GenAI models and agentic AI capabilities within our CRM platform. The ideal candidate has deep technical expertise in building AI products and can cultivate a high-performance culture, foster strong cross-functional relationships, and effectively manage technical teams in a fast-paced, startup-like environment. This is an exciting opportunity for a seasoned engineering leader who thrives in a dynamic environment and is passionate about scaling teams and advancing AI capabilities that empower customer experiences. Position Description The Service Engineering team is transitioning disparate customer communication touchpoints into a world-class services company by building the foundational voice, chat, text, email, and core contact center experiences for sales, service, and claims operations used by 20,000 GEICO contact center agents, field adjusters, and sales representatives who sell, endorse, and service more than 80 million customers and prospective customers. We are building an AI-powered CRM platform using agentic capabilities to move from a system of record to a system of intelligence and action. You will lead the foundational work that shifts the CRM platform from a model optimized for human execution to one optimized for agentic intelligence enabling proactive identification of churn and risk, systematic reduction in cost to serve, consistency of service quality, higher first-contact resolution, and safe and scalable application of AI. Our vision is to reduce manual work for consumers and agents by deploying intelligent agents that automate routine tasks, surface insights proactively, and empower our teams to deliver exceptional customer experiences at scale.

Requirements

• 6+ years of experience in engineering management, with a focus on building consumer products.
• 3+ years of experience building the architecture and design (architecture, design patterns, reliability, and scaling) of new and current systems
• 3+ years of experience in building AI/ML products, conversational interfaces particularly with LLMs or similar AI models.
• Strong foundation in algorithms, data structures, and core computer science concepts
• Strong problem-solving ability
• Solid background in software development methodologies, software testing, CI/CD, production monitoring.
• Proficient in agile principles and best practices.
• Strong experience with AWS, GCP, Azure, or another cloud service
• Ability to excel in a fast-paced, startup-like environment
• Ability to communicate complex AI concepts and engineering challenges effectively to stakeholders and ensure successful cross functional collaboration.

Nice To Haves

• Active involvement in AI communities, technical thought leadership or contributing to open source projects.
• Good understanding of current market trends, customer needs, and strong point of view on how to improve and evolve the product.

Responsibilities

• Work with your Director to develop technical roadmap, drive execution, address project dependencies, develop incremental milestones, and deliver projects on time.
• Drive the evolution of our CRM platform from a system of record (accounts, contacts, policies, cases) to a system of intelligence (conversation insights, agent activity, customer footprint, risk signals) and ultimately to a system of action (AI agents, copilots, automated decisions)
• Own technical roadmap for CRM AI capabilities including Agent Workspace and Agentic workflows.
• Work closely with key stakeholders across AI research, design, product management, data science, and business development.
• Foster a team culture that encourages technical and product innovation, allowing teams to experiment and iteratively improve based on data-driven insights.
• Understand how requirements and design choices may impact systems across multiple areas (user experience, production-grade application development, hybrid cloud deployments).
• Build and lead a high-performing team capable of taking ownership of complex technical and product challenges.
• Develop a growth-oriented environment that attracts top-tier talent and supports their professional development.
• Engage in team development and mentorship while maintaining the ability to dive into technical discussions and support where needed.
• Excited to do hands-on technical work when required.
• Cultivate a culture that motivates all levels of performers to higher levels of achievement

Benefits

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager