Senior Manager, Staff Engineering- Interactive Voice Response

GEICO•Palo Alto, CA

10d•$150,000 - $300,000

About The Position

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Our Senior Staff Engineering Manager is leader who will lead member of the engineering staff working across the organization to provide a friction-less experience to our customers and maintain the highest standards of protection and availability. Our team thrives and succeeds in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly. The ideal candidate has broad and deep technical knowledge, typically ranging from front-end UIs through back-end systems and all points in between.

Requirements

Experience with designing solutions with a blend of low-code elements, pro-code enterprise elements, machine learning & AI cognitive services (for example, Power Platform, Azure App, Azure Cognitive Services & Azure Machine Learning)
Fluency and Specialization with at least two modern languages such as Java, C++, Python or C# including object-oriented design.
Experience in building products using service-oriented architecture and extensible REST APIs
Experience building the architecture and design (architecture, design patterns, reliability, and scaling) of new and current systems.
Experience with continuous delivery and infrastructure as code
Fluency in DevOps Concepts, Cloud Architecture, and Azure DevOps Operational Framework
Experience in existing Operational Portals such as Azure Portal
Experience with application monitoring tools and performance assessments
Experience in Datacenter structure, capabilities, and offerings, including the Azure platform, and its native services.
In-depth knowledge of design patterns, CS data structures and algorithms
Strong problem-solving ability
Ability to excel in a fast-paced, startup-like environment.
Knowledge of developer tooling across the software development life cycle (task management, source code, building, deployment, operations, real-time communication)
Experience managing & growing technical leaders and teams.
6+ years of coding experience
5+ years of development of tooling and engineering solution in a large-scale, mission-critical environment
5+ years of hands-on work experience supervising personnel in a technical environment
3+ years of experience with one of the public cloud - AWS, GCP, Azure, or another cloud service
Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience

Nice To Haves

Experience in leveraging PowerShell scripting (preferred)
Experience in Azure Network (Subscription, Security zoning, etc.) (preferred)
Experience in security protocols and products: Understanding of Active Directory, Windows Authentication, SAML, OAuth (preferred)

Responsibilities

Focus on multiple areas and provide leadership to the engineering teams.
Own complete solution across its entire life cycle.
Influence and build vision with product managers, team members, customers, and other engineering teams to solve complex problems for building enterprise-class business applications.
Accountable for the quality, usability, and performance of the solutions
Lead in design sessions and code reviews to elevate the quality of engineering across the organization.
Utilize programming languages like Java, Python, SQL, and NoSQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of Azure tools and services.
Consistently share best practices and improve processes within and across teams.
Be responsible for building and mentoring a new team of software engineers
Drive the team towards building solutions towards the long-term goals while ensuring that high priority tech debts are solved in an efficient way.

Benefits

Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

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