Senior Manager - Solutions Architect / Team Lead

DoorDash USA

7h

About The Position

As a Senior Manager, Solutions Architect & Team Lead on the DoorDash Commerce Platform Strategy & Operations (“S&O”) team, you will play a critical role in driving growth across our various products and services. You will report into the General Manager for the Enterprise Digital Ordering.

You will have to key priorities:

To utilize your growth sense and technical expertise (commerce experience strongly preferred) to guide merchants through how the DoorDash Commerce Platform can fit into their business, team and tech infrastructure. You’ll do this by becoming an expert in both our product suite as well as enterprise restaurant tech stacks, processes, and common challenges. You will play a mix of a role as both a consultant and key contributor to the sales process. Your key Merchant points of contact will be CEOs, CTOs, and CMOs

Lead a team whose primary objectives are drive same store sales (i.e. growth) for our Merchants via Quality initiatives & Growth experimentation. Your scope / team’s scope will include playing the role of growth consultant and execution partner for enterprise restaurants after they go live on the DoorDash Commerce Platform. Our products are designed to help restaurants exponentially alter their growth trajectory and you will work alongside them to iteratively optimize their same store sales through experimentation, analysis, marketing, and more.

Join to help us:

Scale a business that is a pivotal strategic bet for the company - today we feel like a ‘start up’ with the backing / support of a mature company

Help merchants customize and optimize their first-party digital ordering experience

Work on high-visibility initiatives alongside cross-functional leaders in product, engineering, and strategy

Leverage a data-driven approach to guide optimizing both your time and merchant resources

You’re excited about this opportunity because you will…

Leverage your technical (commerce expertise) to Consult & Win new Business: Build trust with merchants and help guide them through complex decisions to re-envision their tech stack to unlock greater same store sales growth for their first party channels.

Produce differentiated growth: Drive measurable results by focusing resources on the areas of greatest opportunity, adding value through the breadth of experience you bring to the table.

Operate: Dive into the lowest level of detail to ensure successful execution. You will meticulously anticipate and address potential challenges as we rapidly scale. You will work directly with internal and external partners to implement strategies and scale processes while maintaining operational excellence.

Strategize: Develop comprehensive strategies to support and scale the Enterprise Digital Ordering business, considering both immediate and long-term success. You will tailor strategies to leverage DoorDash’s technology and maximize impact & growth for our Restaurant partners.

Build & own: Establish and own the infrastructure needed for massive growth in the business. From there, you will lead 0 to 1 opportunities, creating roadmaps for future growth vectors and owning key outcomes.

Collaborate: Value and build strong partnerships with our merchant partners and across DoorDash, including Product, Engineering, Account Management, Analytics, Finance, and many others. You will work together to bring your strategies to life.

Analyze: Leverage complex datasets and qualitative inputs to generate insights and recommendations. You will use data and experimentation to refine processes and drive measurable improvements for internal and external stakeholders.

Communicate & advocate: Represent the DoorDash brand with humility and a customer-first mindset. You will navigate ambiguous environments and provide structure for undefined opportunities by creating playbooks and templates. You will precisely communicate your plans to align your team and cross-functional partners with your goals.

Requirements

• You have relevant experience. You have 8-10+ years of experience in solutions architecture (commerce experience strongly preferred), sales engineering, growth, product, product ops, strategy/biz ops, or technical GTM roles – ideally in a fast-paced environment focused on outcomes.
• You’re a strong communicator: you can interface with senior audiences, internally and externally; you can easily articulate complex details and help audiences quickly understand the “so what”.
• You’ve been told you have a high EQ: you know how to “read the room” and can quickly build rapport + credibility with XFN partners (esp technical and senior audiences).
• You have a strong growth sense: you know the difference between signal and noise, how to pull levers to iteratively optimize within a feedback loop.
• You have an extreme sense of ownership: you take full responsibility for your scope of work. You are proactive in solving ambiguous problems and inspire your teammates to excel.
• You’re detail-oriented: you have meticulous attention to detail, ensuring no small element is overlooked. Your thoroughness helps you anticipate issues and plan beyond immediate tasks.
• You’re a builder: you thrive on building from the ground up. You excel at creating structure and process, and you’re resourceful in figuring out answers to complex questions with minimal oversight. You’ve used many software tools and are ready to dive into learning how to leverage new ones.
• You’re low ego: you want to GSD and are willing to do whatever it takes to make that happen; no responsibility or task is too trivial or “too tactical.”
• You move fast: speed excites you. You prefer to achieve results today rather than waiting for tomorrow.
• You can toggle between strategic and tactical: you’re equally comfortable with thinking through complex problems and getting into the weeds to execute.
• You are an eager learner: ecomm, tech and digital spaces are rapidly evolving, but you enjoy learning how to incorporate new technologies into your approach and are ready to self-teach by diving into technical documentation.

Responsibilities

• Leverage your technical (commerce expertise) to Consult & Win new Business: Build trust with merchants and help guide them through complex decisions to re-envision their tech stack to unlock greater same store sales growth for their first party channels.
• Produce differentiated growth: Drive measurable results by focusing resources on the areas of greatest opportunity, adding value through the breadth of experience you bring to the table.
• Operate: Dive into the lowest level of detail to ensure successful execution. You will meticulously anticipate and address potential challenges as we rapidly scale. You will work directly with internal and external partners to implement strategies and scale processes while maintaining operational excellence.
• Strategize: Develop comprehensive strategies to support and scale the Enterprise Digital Ordering business, considering both immediate and long-term success. You will tailor strategies to leverage DoorDash’s technology and maximize impact & growth for our Restaurant partners.
• Build & own: Establish and own the infrastructure needed for massive growth in the business. From there, you will lead 0 to 1 opportunities, creating roadmaps for future growth vectors and owning key outcomes.
• Collaborate: Value and build strong partnerships with our merchant partners and across DoorDash, including Product, Engineering, Account Management, Analytics, Finance, and many others. You will work together to bring your strategies to life.
• Analyze: Leverage complex datasets and qualitative inputs to generate insights and recommendations. You will use data and experimentation to refine processes and drive measurable improvements for internal and external stakeholders.
• Communicate & advocate: Represent the DoorDash brand with humility and a customer-first mindset. You will navigate ambiguous environments and provide structure for undefined opportunities by creating playbooks and templates. You will precisely communicate your plans to align your team and cross-functional partners with your goals.

Benefits

• We offer excellent compensation packages and comprehensive health benefits.
• DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed