Senior Manager, Solution Deployment

Becton Dickinson Medical Devices•San Diego, CA

6d•Remote

About The Position

The BD Solution Deployment Department manages, plans and coordinates the implementation of the Medication Management Solutions & Pharmacy Automation product suite. Teams are assigned to customer projects and accounts based on regional/national organizational structures. These project teams include staff from BD and the customer, working in synergy with each other toward the common goal of an on-time, successful solution deployment. Activities include implementation project management, product and software installation, workflow, system design and configuration tasks, integration engineering functions and detailed customer relationship and account management activities. The Senior Manager, Solution Deployment - Program Management, is responsible for leading and managing a team of Program Managers and Enterprise Program Managers focused on serving strategic specialty customers. This role focuses on leading a high performing team that delivers quality customer experiences through implementation, field actions, upgrades and service engagements. This leader holds the team accountable to drive governance, technical and clinical standards, within regulatory guidelines, while maintaining high levels of customer satisfaction, operational efficiency, and team performance. The Solution Deployment Manager – Program Management will maintain strategic partnerships across Solution Deployment and with Sales, Service, Quality, R&D, Success, Education Services, and Logistics to ensure seamless service delivery, compliance, and to drive continuous improvement. We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Requirements

Bachelor’s degree required
8+ years of experience in medical devices or healthcare
Ability to contribute to operational and strategic development of the organization
Exhibits considerable decision-making capability, sensitivity to accuracy and timeliness, ability to train and evaluate talent
Excellent written, verbal and interpersonal communication skills
Experience managing virtual teams and demonstrated ability to lead in a matrixed environment
Possesses excellent organizational skills with the flexibility to readily adapt to change
Must be detail oriented, and demonstrate the ability to multitask and implement complex projects consistent with established company and customer objectives
Driving requirements dictate the candidate possess and maintain a valid driver license and be at least 21 years old. Must meet BD’s auto safety standards.
Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis.
Ability to work independently from home office
Home based position with travel. Travel may range from 25 - 50%, overnight travel. Position requires flexible working hours, including some nights and weekends

Nice To Haves

Master’s degree or higher
Previous management experience is strongly preferred
Experience with retail pharmacy, closed-door pharmacy, and pharmacy automation solutions preferred
Experience with software and/or device implementation/deployment highly desirable

Responsibilities

Builds a strong, diverse team environment with a culture of teamwork, collaboration, continuous improvement, and customer- focused excellence.
Fosters strong relationships with sales and service teams supporting the implementation lifecycle experience
Adheres to practices, tools and standards for communicating information to teams, peers, executive leadership, and customers implementation activities.
Works collaboratively cross-functionally to drive quality, successful and efficient implementations, upgrades and escalation management experience for BD customers
Hires, develops and leads a high performing team that demonstrates an understanding of how to work within the larger Solution Deployment and MMS/RxA organization
Possesses a growth mindset, actively seeking feedback to reflect on own performance and managerial capabilities. Constructively coaches and gives feedback to support others' development.
Utilizes available metrics and resources to drive the team to achieve established goals in a proactive manner on time and on budget; removes obstacles when present to ensure team success.
Monitors and controls expenses in alignment with budget.
Takes appropriate risks and makes decisions, which may be difficult and / or unpopular, and takes accountability for outcomes.
Acts as escalation point for internal and external needs.
Ability to manage complex and multi-faceted customer issues by leveraging strong relationships both internal and external.
May act as a Platform Liaison and provides product feedback, technical insight, and customer requirements to senior management, organizational readiness teams, and R&D.
Utilizes internal and external trends and analyzes business, financial, operational, and technical data to achieve strategic goals and objectives, prioritizing workload when necessary.
Embraces and drives a culture of change through continuous improvement.
Leads by example, guided by the BD Way.
Provides guidance to employees in general product knowledge, solution deployment processes and escalation management
Often leads projects/initiative teams that impact the Solution Deployment team and the business unit (Continuous Improvement, Platform liaison, Centers of Excellence)
Creates and maintains standardized tools, templates, and process documentation to ensure consistency across the team, and holds team members accountable for compliance with established standards.