Senior Manager, Solution Consulting

Walmart•Boston, MA

5d•$108,000 - $234,000

About The Position

Walmart Connect is dedicated to driving measurable outcomes for our suppliers, sellers, merchants, stores, GMs, brand advertisers, and agencies. Our full funnel ad solutions leverage Walmart’s in-store and online data, extensive reach, and to provide measurable results for our clientele. With a range of flexible pricing and buying models, including self-service; these solutions help businesses build brand awareness, engage with Walmart consumers, and convert Walmart consumers to shoppers. As the Technical Solutions Agency Team Lead, you will manage a team of technical solutions specialists (TSS) who act as strategic architects for Agency Partnerships. Your team works to accelerate Walmart Connect product adoption and improved technical solutions for our joint customers. Your responsibilities include mentoring and leading your TSS team associates, managing and growing strong client relationships with Agencies and their Holding Companies, maintaining the technical health of these partners, scoping projects, unlocking strategic opportunities, collaborating across external and internal stakeholders, and fostering a positive team culture. You will track progress towards targets and effectively navigate the relationships between Walmart Connect and our Agency Partners to drive optimal advertising performance and client success.

Requirements

5+ years of experience in professional services, customer success, solutions architecture, or technical account management programs
3+ years of people management experience, leading senior technical ICs
Deep familiarity and established relationships with Agencies, Holding Companies, and Independent Agencies
Strong knowledge of APIs and experience with retail media, social, programmatic, and CTV platforms
Ability to identify and resolve problems proactively in a client-centric, fast-paced environment
Strong written and verbal business communication skills, with ability to present to Sales teams and leadership
Proven experience working with cross-functional stakeholders both internally and externally to meet common goals
Bachelor's degree in Business, Analytics, Technology, or related field
Direct work experience either in an advertising, marketing or related field
Proven advertising tech knowledge and experience working specifically with Media agencies

Nice To Haves

Master's Degree in Business, Analytics, Statistics, or related field or experience in related field
5+ Years of Advertising/agency experience
Proven ability to scale a technical services or technical support team in a high-growth environment
Experience working with Google, Amazon, Walmart Ads

Responsibilities

Lead a team of technical solution specialists working with one of Walmart Connect’s most critical partner segments: Agencies
Partner with leadership to shape the Technical Solutions strategy to enable the team’s largest Agency cohorts and most complex engagements
Set clear goals and direction for the team and each individual; provide regular feedback on the associate’s performance
Engage with Agency technical leads to collect product feedback and influence the development of new product features
Collaborate with Partner Development Managers to establish business plan objectives and identify new growth opportunities
Oversee product roadmap sessions driving prioritization for Walmart Connect features and work with internal stakeholders to accelerate time to support across Agencies
Champion creative strategic thinking and put forward new topics of interest for the Agency business
Monitor performance of Walmart Connect Products such as Sponsored Search and On-site/Off-site Display to help the team improve features adoption across new product releases
Hire and retain top technical talent as the team scales, ensuring the growth of their careers and work engagement

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
The amount you receive depends on your job classification and length of employment.
It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.