Senior Manager, Software Engineering

ServiceNow • Santa Clara, CA

5d

About The Position

The team Core Platform Runtime Engineering builds the foundational technologies that power the compute tier of ServiceNow’s enterprise platform. The team is responsible for designing and delivering scalable, secure, and high-performance components that support mission-critical applications on our platform. Key areas of focus include: Platform Infrastructure : JVM at scale, caching, event processing, cluster state management, log management, etc. Compute tier components like Asynchronous message bus, transaction/session processing, scheduler, and record watcher, etc. AI-Driven Enhancements : Usage tracking & insights to support intelligent AI-driven automation and governance. Engineers in this org are working on scaling the platform using cutting-edge technologies that enable seamless growth and reliable performance, contributing to the evolution of the Now Platform. What you get to do in this role: Manage product development activities Work with product management, design, support and other dev teams to create high-quality solutions Manage daily activities of the development team Solve difficult and sometimes ambiguous problems Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of experience with technologies relevant to SN and advanced coding skills with high-quality results.
• Experience managing employees who require little oversight in completing assigned work
• Experience providing direction, delegate assignments, and support to accomplish tasks with their team
• Experience with open source tools and agile development environments
• Fluency in one or more relevant programming language (Java, C++, Ruby. Shell, JavaScript)
• Ability to understand broad concepts and use those concepts to understand and develop solutions for problems
• Experience completing projects based on company priorities, context, risks and desired outcomes
• Ability to understand and implement best practices and coding standards about role specific requirements (e.g. programming languages and tools, network design, functional design, algorithms, patterns, design and development, etc.).

Responsibilities

• Manage product development activities
• Work with product management, design, support and other dev teams to create high-quality solutions
• Manage daily activities of the development team
• Solve difficult and sometimes ambiguous problems
• Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team

Benefits

• health plans, including flexible spending accounts
• a 401(k) Plan with company match
• ESPP
• matching donations
• a flexible time away plan
• family leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees