Senior Manager, Services Delivery Partner Strategy

Toshiba Global Commerce Solutions - External•Durham, NC

6d•Onsite

About The Position

Toshiba Global Commerce Solutions is seeking a Senior Manager, Services Delivery Partner Strategy to lead the commercial governance of our global service delivery partner ecosystem. This role is responsible for aligning partner selection, pricing standards, and performance management to drive improved gross profit, reduce delivery variability, and ensure consistent service outcomes across all transactions. This leader will establish a scalable, strategic partner framework—replacing ad hoc engagement models with disciplined economic governance and operational rigor. Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. They offer in-store solutions to major retailers worldwide and are the world's installed market share leader. The company is committed to a 'Together Commerce' vision of a seamless two-way, participatory shopping experience.

Requirements

12+ years of experience in partner management, services operations, or field services strategy
Strong commercial acumen with a focus on profitability and cost control
Proven experience negotiating service rates and service level agreements (SLAs)
Demonstrated ability to influence senior internal stakeholders and external partners
Data-driven mindset with strong operational discipline and analytical capabilities

Nice To Haves

Experience building partner ecosystems in global or multi-region environments
Familiarity with emerging technologies such as RFID, robotics, or automation
Background in services delivery models within retail, POS, or hardware/software environments

Responsibilities

Evaluate and tier all service delivery partners
Define and operationalize partner segmentation (Strategic, Regional, Specialty, Tactical)
Align partner capabilities to service lines and geographic needs
Rationalize underperforming, redundant, or misaligned partner relationships
Develop and enforce partner pricing standards
Establish cost transparency and rate benchmarking practices
Align partner selection decisions to gross profit objectives
Prevent margin erosion from uncontrolled subcontracting
Partner with Services Sales and Channel teams to ensure intentional, strategic partner utilization
Identify structural inefficiencies through reporting and analytics; recommend corrective action plans
Build scalable partner models to support emerging markets (e.g., RFID, robotics, automation)
Enable service delivery expansion across LATAM and Canada
Drive accountability through regular partner performance reviews
Establish KPIs, SLAs, and governance cadences to ensure consistent delivery outcomes
Perform other duties as assigned