Senior Manager, Service

Mobile Communications America Inc•Sumter, SC

About The Position

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Senior Manager, Service in the South Carolina area to support our fast-growing Voice division. As a Senior Manager, you will lead state-level service operations with a focus on strategic growth, operational excellence, and team leadership. This role is essential in driving business performance, fostering a culture of collaboration, and ensuring exceptional customer experiences. You will serve as a key liaison between leadership, customers, strategic partners, and community stakeholders while maintaining compliance and mitigating risk across all service locations. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

Requirements

7+ years of progressive experience in business-to-business sales and/or operations within technology or wireless communications.
Demonstrated success in leading strategic initiatives and delivering operational excellence.
Proven ability to manage multi-location teams and drive organizational performance.
Exceptional leadership, communication, and relationship-building skills.
Proficiency in Microsoft Office Suite at an intermediate level.

Nice To Haves

Previous law enforcement or public safety experience is a plus.

Responsibilities

Drive the development and execution of the state-level business plan aligned with divisional objectives.
Identify growth opportunities and lead initiatives to expand market share and strengthen competitive positioning.
Oversee daily service operations across all state locations, ensuring efficiency and operational excellence.
Maintain compliance with company policies, state regulations, and industry standards.
Manage state-level budgeting and forecasting processes (budget set at a higher level).
Drive cost optimization and service revenue growth.
Recruit, mentor, develop, and lead a high-performing management team.
Foster a culture of accountability, collaboration, and continuous improvement across all levels.
Build and maintain strong relationships with key clients, partners, and community stakeholders.
Ensure an exceptional customer experience at every service touchpoint.
Proactively monitor and mitigate operational risks.
Uphold safety, legal, and ethical standards in all aspects of operations.