Senior Customer Service Manager

Beusa Energy Group•The Woodlands, TX

11d•Onsite

About The Position

Department: Business Development Job Status: Full-Time FLSA Status: Salary-Exempt Reports To: Vice President of Business Development Location: The Woodlands, Texas Amount of Travel Required: 10% Work Schedule: Monday - Friday; 8 a.m. - 5 p.m. Positions Supervised: N/A AIP Level: 6 POSITION SUMMARY: The Senior Customer Service Manager primarily leads customer communication with existing external and affiliate accounts. This person will work with the commercial leadership team as well as the operations team to ensure customer satisfaction.

Requirements

Successfully passes all applicable general pre-employment testing including but not limited to: background check, pre-employment drug screening, pre-employment fit tests, pre-employment aptitude and/or competency assessment(s).
Possesses a valid U.S. Driver’s License.
Daily in-person, predictable attendance.
Proficient in Microsoft Office Suite tools.
15+ years of experience related to power generation, electrical, or controls engineering.
Knowledge of equipment controls and logic.
Able to read and interpret electrical/controls drawings.
Experience in Customer services roles including Customer service manager, etc.
Ability to work within a team concept to successfully complete assigned tasks.
Able to communicate in a technical manner with clients.
Ability to take instruction well and interact with other employees in a positive manner within the framework of assigned work groups.
Efficient at Microsoft office (Teams, Word, Excel, PowerPoint, Outlook)

Nice To Haves

Specific knowledge of gas turbine, natural gas engines, and installations is a plus.

Responsibilities

Functions as the main point of contact for specified customer accounts.
Leads and develops gas turbine overhaul and exchange programs for affiliates.
Develops post sales processes where necessary.
Works with senior leadership to build a post sales business development strategy.
Establishes and maintains contact to provide ongoing technical and business support to assigned customer accounts.
Functions as the interface with various internal stakeholders such as engineering, operations, sales, finance, accounting and management as needed to meet customer needs.
Leads internal and external kickoff meetings for new aftermarket orders.
Takes ownership of project leadership and ensures accurate updates.
Establishes operating rhythm to provide project updates to assigned accounts.
Works with operations, RM&U and Business Development to quote services related opportunities.
Identifies and develops new processes to ensure timely responses to customer requests.
Develops financial models to support and validate customer service-based offerings.
Performs other related duties as assigned to assist with successful operations and business continuity.