Senior Manager Service Engineering - Cloud Engineering Hybrid

Providence • Redmond, WA

1d • Hybrid

About The Position

Service Engineers work in partnership with developers, testers, and program managers, typically early in the development process, to design, operate, grow, and improve large-scale, computer-based services offered to IS, non-IS and clinical caregivers. This role requires someone to be both a leader and a coach as we bring in a cutting-edge service management mindset and skill set to the organization. It requires a leader to deal with a high degree of ambiguity and drive clear strategy and implementation plans, while bringing the business, fellow IS (Information Management) organizations and the team of Service Engineers all to success. The scope is both broad, across a business unit and deep, in terms of technical, process and continuous improvement required to run and maintain an enterprise wide IS service. Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
• 8 or more years of related experience
• 6 or more years of experience leading technical teams in a complex and fast-moving environment
• Strong experience in leveraging the power of data and metrics to drive behavior, process and priority decisions across the team and IS (Information Services)

Nice To Haves

• Experience in a Healthcare environment

Responsibilities

• Design, operate, grow, and improve large-scale, computer-based services offered to IS, non-IS and clinical caregivers
• Be a leader and a coach in bringing a cutting-edge service management mindset and skill set to the organization
• Deal with a high degree of ambiguity and drive clear strategy and implementation plans
• Bring the business, fellow IS (Information Management) organizations and the team of Service Engineers all to success
• Run and maintain an enterprise wide IS service, in terms of technical, process and continuous improvement

Benefits

• Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.
• We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
• Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits.
• Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees