Senior Manager, Service & Delivery
About The Position
We are looking for a strategic and hands-on Senior Manager, Service & Delivery to join our team to play a central role in elevating our Customer Service and Transportation capabilities as Torani continues to grow. We are moving towards becoming a $1B business by 2030 and experiencing rapid growth across our teams and operations! Overseeing two critical functions, Customer Service and Transportation, you will be responsible for building team capability, strengthening processes, improving customer experience, and enhancing transportation performance and cost efficiency. The ideal candidate brings strong leadership, strategic thinking, operational discipline, analytical capability, and a passion for continuous improvement. Why You’ll Love Working at Torani: At Torani, we flavor more than just drinks - we flavor lives. As a proud Certified B Corporation, we’re committed to using business as a force for good. You’ll be part of a team that leads with heart, lifts each other up, and works together to build something bigger. We’re growing fast, and we want people who grow with us, people who lead with purpose, learn with curiosity, and love what they do.
Requirements
- 8+ years of experience leading customer service and transportation operations in a high-volume food, beverage, or consumer goods environment, including people leadership
- Proven expertise in managing third-party logistics (3PL) providers, carrier relationships, transportation performance, contracts, and budget
- Experience leading large-scale implementations and driving improvements to systems and tools that enhance customer service and transportation execution.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
101-250 employees
