Senior Manager Service Delivery

Gainwell Technologies LLC

1d•Remote

About The Position

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. SummaryAs a Senior Manager, Service Delivery, you will lead transformational initiatives by guiding large, cross-functional teams with clarity, purpose, and strategic vision. You will set ambitious goals, cultivate a culture of accountability and continuous improvement, and scale leadership capability to support sustained organizational growth. This role requires strong executive communication, the ability to inspire high-impact outcomes, and alignment of talent and delivery capabilities with future business strategy.Your role in our mission Deliver measurable, high-impact outcomes across complex programs and portfolios Drive organizational transformation through modern delivery practices and change leadership Build, mentor, and scale future-ready, high-performing teams Deliver high-quality technology solutions and services with a focus on reliability and client value Support sales pursuits, new bids, and proposal development with delivery insight and leadership Lead and support greenfield solution deployments and/or major platform upgrades

Requirements

Deep experience in the healthcare domain, preferably Medicaid provider-focused solutions
Proven track record delivering large-scale projects and managing services operations; PMP and/or ITIL4 certification preferred
Strong experience managing software development teams across the full SDLC with excellent written and verbal communication, including executive and client-facing presentations
Success operating within complex, matrixed organizational environments
Expertise in managing and strengthening executive-level client relationships with exceptional strategic, critical-thinking, and problem-solving capabilities

Responsibilities

Deliver measurable, high-impact outcomes across complex programs and portfolios
Drive organizational transformation through modern delivery practices and change leadership
Build, mentor, and scale future-ready, high-performing teams
Deliver high-quality technology solutions and services with a focus on reliability and client value
Support sales pursuits, new bids, and proposal development with delivery insight and leadership
Lead and support greenfield solution deployments and/or major platform upgrades